Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Bahama Consulting. The successful candidate will provide daily support for computing desktops, including operating system, software installation and maintenance, and hardware.
Responsibilities:
- Provide daily support for computing desktops, including operating system, software installation and maintenance, and hardware.
- Respond to assigned tickets and evaluate, prioritize, resolve problems and requests, or escalate to appropriate support areas.
- Reimage computers to latest Windows or MacOS software and collaborate with higher level technical areas on planning and issue resolution.
- Act as the front-facing support liaison for all desktop-related support issues and provide support documentation for Tier 1 Service Desk.
- Prioritize workload to appropriately respond to customer needs and demands and act as a liaison between customers and senior technical staff.
- Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
- Perform other duties as assigned.
Requirements:
- Must have Windows Imaging Experience.
- Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
- Ability to understand, be accountable, and complete assigned tasks associated with projects, such as system upgrades, system integration, and system administration.
- Strong customer service skills, including written and verbal communication skills.
- The employee is expected to provide support documentation for Tier 1 support staff.
Education:
- High School or GED equivalent, plus 2 years desktop support in an enterprise environment, or equivalent combination of education experience. - Required
- Degree in a field of study with desktop support experience in an enterprise environment preferred.
Benefits:
Medical, Dental, Vision, HSA, Employee Assistance Program (EAP), STD, LTD, Life and 401(K)
Bahama Consulting is an equal opportunity employer. If you need accommodation for any part of the application and hiring process or have any questions, please contact HR.
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