Bilingual Wireless Account Security Specialist

3 weeks ago


El Paso, Texas, United States DISH Full time
Job Summary

DISH is seeking a highly skilled Bilingual Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.

Key Responsibilities
  • Receive and respond to inbound calls from members, providing real-time support and resolving issues.
  • Use specialized tools and questioning techniques to verify the identity of callers and prevent fraudulent activities.
  • Support a variety of transactions on member accounts, including completing transactions and applying customer service skills to navigate challenging situations.
  • Participate in regular calibration sessions and roundtable discussions with stakeholders to ensure seamless communication and collaboration.
  • Demonstrate a high level of integrity and trustworthiness when handling sensitive and confidential information.
Requirements
  • Must be fluent in Spanish and English.
  • High School diploma or equivalent, or relevant call center experience.
  • Minimum 2 years of experience in fraud prevention, wireless telecommunications, or a related field.
  • Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity.
  • Intermediate level of proficiency in Microsoft Office and/or G-suite applications.
  • Position is on-site, and employee must reside within drivable distance.
  • Strong interpersonal skills, including the ability to firmly but respectfully communicate difficult messages.
  • Flexibility to accommodate changing business requirements.
  • Willingness to work flexible schedules, including weekends and evenings, with a pay differential of $2/hour.
What We Offer
  • Starting hourly pay at $21.57, with a $0.50 language differential.
  • Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments with company-matched funds, and tuition reimbursement.
  • Opportunity for growth and advancement within the company, with defined career ladders and extensive opportunities for upward mobility.


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