Bilingual Wireless Account Security Specialist
3 weeks ago
DISH is seeking a highly skilled Bilingual Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.
Key Responsibilities- Receive and respond to inbound calls from members, providing real-time support and resolving issues.
- Use specialized tools and questioning techniques to verify the identity of callers and prevent fraudulent activities.
- Support a variety of transactions on member accounts, including completing transactions and applying customer service skills to navigate challenging situations.
- Participate in regular calibration sessions and roundtable discussions with stakeholders to ensure seamless communication and collaboration.
- Demonstrate a high level of integrity and trustworthiness when handling sensitive and confidential information.
- Must be fluent in Spanish and English.
- High School diploma or equivalent, or relevant call center experience.
- Minimum 2 years of experience in fraud prevention, wireless telecommunications, or a related field.
- Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity.
- Intermediate level of proficiency in Microsoft Office and/or G-suite applications.
- Position is on-site, and employee must reside within drivable distance.
- Strong interpersonal skills, including the ability to firmly but respectfully communicate difficult messages.
- Flexibility to accommodate changing business requirements.
- Willingness to work flexible schedules, including weekends and evenings, with a pay differential of $2/hour.
- Starting hourly pay at $21.57, with a $0.50 language differential.
- Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments with company-matched funds, and tuition reimbursement.
- Opportunity for growth and advancement within the company, with defined career ladders and extensive opportunities for upward mobility.
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