Wireless Account Security Specialist

1 day ago


El Paso, Texas, United States DISH Full time
Job Title: Wireless Account Security Representative

At DISH, we're committed to providing exceptional customer experiences. As a Wireless Account Security Representative, you'll play a critical role in preventing fraudulent activities on Boost Mobile member accounts.

Key Responsibilities:
  • Receive and respond to inbound calls from customers, providing real-time support and resolving issues.
  • Verify customer identities using tools and strategic questioning to prevent fraudulent activities.
  • Support various transactions on customer accounts once identity verification is complete.
  • Apply customer service skills to navigate challenging situations and ensure a positive customer experience.
  • Participate in regular calibration sessions and roundtable discussions with stakeholders to stay informed and aligned with company goals.
Requirements:
  • Bilingual in Spanish and English.
  • High School diploma, GED, or equivalent call center experience.
  • Minimum 2 years of experience in fraud prevention, wireless telecommunications, or call center environments.
  • Ability to analyze data, identify patterns, and recognize anomalies indicating potential fraudulent activity.
  • Intermediate proficiency in Microsoft Office and/or G-suite applications.
  • Flexibility to work on-site and accommodate changing business requirements.
What We Offer:
  • Starting hourly pay at $21.57 + $0.50 language differential.
  • Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement.
  • Opportunities for career growth and advancement within the company.

We celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about our Employee Resource Groups and benefits on our careers website.



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