Wireless Account Security Representative

6 hours ago


El Paso, Texas, United States DISH Full time
About the Role

We are seeking a highly skilled Wireless Account Security Representative to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will play a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.

Key Responsibilities
  • Receive inbound calls and provide real-time support to members
  • Use information and guidance in tools to perform account verification
  • Complete transactions per the member's request
  • Apply customer service skills to navigate challenging situations
  • Participate in regular calibration sessions and roundtable discussions with stakeholders
  • Demonstrate a high level of integrity and trustworthiness when working with sensitive and confidential information
Requirements
  • Must be able to speak with customers in Spanish and English
  • A High School diploma, GED, or equivalent call center experience
  • Minimum of 2 years of experience in one of the following: fraud prevention, wireless telecommunications, or other call center experience
  • Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity
  • Intermediate level of proficiency in Microsoft Office and/or G-suite applications
  • Position is on-site and employee must reside within drivable distance
  • Strong interpersonal skills, including the ability to firmly but respectfully communicate difficult messages
  • Must be flexible to accommodate changing business requirements
  • Willingness to work flexible schedules - pay differential of $2/hour applies to weekends and evenings
  • Learns quickly when facing new situations, makes the most out of available resources
  • Is a self-starter with an innate curiosity to explore and identify new process solutions
  • Able to collaborate in a team environment and across other teams
What We Offer
  • Starting hourly pay at $21.57/Hour
  • Extensive benefits package
  • Opportunity for growth and development within the company


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