Wireless Account Security Specialist

3 weeks ago


El Paso, Texas, United States DISH Full time

{"h1": "Wireless Account Security Representative Job Description", "p": "At DISH, we are committed to providing exceptional customer experiences. As a Wireless Account Security Representative, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts. Your expertise will help us protect our customers\u2019 sensitive information and ensure the integrity of our services.", "ul": [{"li": "Receiving inbound calls and providing real-time support to members"}, {"li": "Using information and guidance in tools to perform account verification"}, {"li": "Completing transactions per the member\u2019s request"}, {"li": "Applying customer service skills to navigate challenging situations"}, {"li": "Participating in regular calibration sessions and roundtable discussions with stakeholders"}, {"li": "Demonstrating a high level of integrity and trustworthiness when working with sensitive and confidential information"}], "h2": "Requirements", "ul": [{"li": "Must be able to speak with customers in Spanish and English"}, {"li": "A High School diploma, GED, or equivalent call center experience"}, {"li": "Minimum of 2 years of experience in one of the following: fraud prevention, wireless telecommunications, or other call center experience"}, {"li": "Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity"}, {"li": "Intermediate level of proficiency in Microsoft Office and/or G-suite applications"}, {"li": "Position is on-site and employee must reside within drivable distance"}, {"li": "Strong interpersonal skills, including the ability to firmly but respectfully communicate difficult messages"}, {"li": "Must be flexible to accommodate changing business requirements"}, {"li": "Willingness to work flexible schedules - pay differential of $2/hour applies to weekends and evenings"}, {"li": "Learns quickly when facing new situations, makes the most out of available resources"}, {"li": "Is a self-starter with an innate curiosity to explore and identify new process solutions"}, {"li": "Able to collaborate in a team environment and across other teams"}], "h2": "What\u2019s in it for you?", "ul": [{"li": "Starting hourly pay at $21.57/Hour"}, {"li": "Extensive benefits package", "ul": [{"li": "330 free channels including premiums"}, {"li": "$5 monthly Sling Blue and Orange service"}, {"li": "$10 per line (up to 5) for Boost Mobile"}, {"li": "Medical, Dental, Vision Insurance"}, {"li": "Paid vacation and sick time"}, {"li": "401(k) Investments with Company-matched funds"}, {"li": "Tuition reimbursement"}]}, {"li": "Opportunity is our greatest benefit", "ul": [{"li": "Grow with us and be amongst the first to help us disrupt the wireless industry."}, {"li": "Our representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. We offer defined career ladders and extensive opportunities for upward mobility."}]}



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