Bilingual Wireless Customer Service Representative
2 weeks ago
DISH, an EchoStar company, has been revolutionizing the future of connectivity for over 40 years. Our business spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're building America's First Smart NetworkTM.
Job SummaryThe Bilingual Wireless Customer Service Representative role is part of a team based in our cutting-edge El Paso facility. As a key member, you'll be among the first to experience our latest state-of-the-art wireless technology. Post-training production may include a rotation of at-home and onsite work based on performance and business needs.
Key Responsibilities- Provide exceptional customer service and resolve issues efficiently.
- Maintain strong knowledge of our wireless products, accessories, and pricing plans.
- Offer product suggestions and sell our services to customers.
- Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation.
- Identify opportunities and provide feedback to improve customer service, performance, and efficiency.
- High School diploma, GED, or equivalent experience.
- A customer-first mindset and a desire to work in a collaborative team environment.
- Ability to speak with customers in Spanish and English.
- Starting pay at $15.50/hr + $0.50 language differential.
- Opportunities for career growth and development.
- Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement.
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