Bilingual Wireless Customer Service Representative

2 weeks ago


El Paso, Texas, United States DISH Full time
Company Overview

DISH, an EchoStar company, has been revolutionizing the future of connectivity for over 40 years. Our business spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're building America's First Smart NetworkTM.

Job Summary

The Bilingual Wireless Customer Service Representative role is part of a team based in our cutting-edge El Paso facility. As a key member, you'll be among the first to experience our latest state-of-the-art wireless technology. Post-training production may include a rotation of at-home and onsite work based on performance and business needs.

Key Responsibilities
  • Provide exceptional customer service and resolve issues efficiently.
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans.
  • Offer product suggestions and sell our services to customers.
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation.
  • Identify opportunities and provide feedback to improve customer service, performance, and efficiency.
Requirements
  • High School diploma, GED, or equivalent experience.
  • A customer-first mindset and a desire to work in a collaborative team environment.
  • Ability to speak with customers in Spanish and English.
What We Offer
  • Starting pay at $15.50/hr + $0.50 language differential.
  • Opportunities for career growth and development.
  • Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement.


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