Wireless Account Security Specialist
3 weeks ago
At DISH, we're building America's First Smart NetworkTM, and we're looking for a skilled Wireless Account Security Representative to join our team.
Job Summary:
The Wireless Account Security Representative plays a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts. This involves using tools and strategic questions to verify the identity of callers who are unable to verify with a frontline representative.
Key Responsibilities:
- Receiving inbound calls and providing real-time support to members
- Using information and guidance in tools to perform account verification
- Applying customer service skills to navigate challenging situations
- Demonstrating a high level of integrity and trustworthiness when working with sensitive and confidential information
Requirements:
- Must be able to speak with customers in Spanish and English
- A High School diploma, GED, or equivalent call center experience
- Minimum of 2 years of experience in one of the following: fraud prevention, wireless telecommunications, or other call center experience
- Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity
- Intermediate level of proficiency in Microsoft Office and/or G-suite applications
What We Offer:
- Starting hourly pay at $21.50 language differential
- 5 monthly Sling Blue and Orange service
- Medical, Dental, Vision Insurance
- Tuition reimbursement
About Us:
At DISH, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. We're committed to providing our employees with the tools and opportunities to advance their careers and grow with our company.
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