Wireless Account Security Specialist

3 weeks ago


El Paso, Texas, United States DISH Full time
Wireless Account Security Representative

At DISH, we're building America's First Smart NetworkTM, and we're looking for a skilled Wireless Account Security Representative to join our team.

Job Summary:

The Wireless Account Security Representative plays a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts. This involves using tools and strategic questions to verify the identity of callers who are unable to verify with a frontline representative.

Key Responsibilities:

  • Receiving inbound calls and providing real-time support to members
  • Using information and guidance in tools to perform account verification
  • Applying customer service skills to navigate challenging situations
  • Demonstrating a high level of integrity and trustworthiness when working with sensitive and confidential information

Requirements:

  • Must be able to speak with customers in Spanish and English
  • A High School diploma, GED, or equivalent call center experience
  • Minimum of 2 years of experience in one of the following: fraud prevention, wireless telecommunications, or other call center experience
  • Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity
  • Intermediate level of proficiency in Microsoft Office and/or G-suite applications

What We Offer:

  • Starting hourly pay at $21.50 language differential
  • 5 monthly Sling Blue and Orange service
  • Medical, Dental, Vision Insurance
  • Tuition reimbursement

About Us:

At DISH, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. We're committed to providing our employees with the tools and opportunities to advance their careers and grow with our company.



  • El Paso, Texas, United States DISH Full time

    Job Title: Wireless Account Security RepresentativeAt DISH, we're committed to providing exceptional customer experiences. As a Wireless Account Security Representative, you'll play a critical role in preventing fraudulent activities on Boost Mobile member accounts.Key Responsibilities:Receive and respond to inbound calls from customers, providing real-time...


  • El Paso, Texas, United States DISH Full time

    {"h1": "Wireless Account Security Representative Job Description", "p": "At DISH, we are committed to providing exceptional customer experiences. As a Wireless Account Security Representative, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts. Your expertise will help us protect our...


  • El Paso, Texas, United States DISH Full time

    {"Job Title": "Wireless Account Security Representative", "Company Overview": "DISH, a leading provider of connectivity solutions, has been shaping the future of communication for over 40 years. Our business encompasses satellite television service, live-streaming, smart home installation services, mobile plans, and products. We are building America's First...


  • El Paso, Texas, United States DISH Full time

    {"title": "Wireless Account Security Representative", "description": "Job SummaryAt DISH, we are seeking a highly skilled Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member...


  • El Paso, Texas, United States DISH Full time

    {"Job Summary DISH, a leading provider of connectivity solutions, is seeking a skilled Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) department, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key Responsibilities The...


  • El Paso, Texas, United States DISH Full time

    {"Job Title": "Wireless Account Security Representative", "Job Summary": "At DISH, we are seeking a highly skilled Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) department, you will play a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member...


  • El Paso, Texas, United States DISH Full time

    {"Job Summary DISH, a leading provider of connectivity solutions, is seeking a skilled Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) department, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key Responsibilities The...


  • El Paso, Texas, United States DISH Full time

    Job SummaryWe are seeking a highly skilled Bilingual Wireless Account Security Representative to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key ResponsibilitiesProvide real-time support to members via...


  • El Paso, Texas, United States DISH Full time

    Job SummaryDISH is seeking a highly skilled Bilingual Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key ResponsibilitiesReceive and respond to inbound calls from...


  • El Paso, Texas, United States DISH Full time

    {"title": "Account Security Representative", "description": "Job SummaryAt DISH, we are seeking a highly skilled Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key...


  • El Paso, Texas, United States DISH Full time

    Job OpportunityWe are seeking a highly skilled Bilingual Wireless Account Security Representative to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key ResponsibilitiesRespond to inbound calls from...

  • Account Executive

    4 weeks ago


    El Paso, Texas, United States Mobile Communications America Full time

    {"title": "Account Executive", "description": "Unlock Your Potential as an Account ExecutiveMobile Communications America, Inc. (MCA) is seeking an experienced Account Executive to join our fast-growing MSS division in the El Paso, Texas area. As a trusted advisor for wireless communications, data, and security solutions, you will play a crucial role in...

  • Account Executive

    3 weeks ago


    El Paso, Texas, United States Mobile Communications America Full time

    About the RoleWe are seeking an experienced Account Executive to support our fast-growing MSS division in the El Paso, Texas area. As a trusted advisor for wireless communications, data, and security, you will work closely with our organization to execute a strategy that maximizes revenue growth and profitability, while building long-term customer...


  • El Paso, Texas, United States DISH Full time

    About the RoleWe are seeking a highly skilled Wireless Account Security Representative to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will play a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key ResponsibilitiesReceive inbound calls and provide real-time...


  • El Paso, Texas, United States DISH Full time

    About the RoleWe are seeking a highly skilled Wireless Account Security Representative to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will play a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key ResponsibilitiesReceive inbound calls and provide real-time...


  • El Paso, Texas, United States DISH Network L.L.C Full time

    Job SummaryWe are seeking a highly motivated and results-driven Wireless Sales Account Executive to join our team at DISH Network L.L.C. As a key member of our Inside Sales & Retention team, you will be responsible for selling the value of our products and services to new and existing customers using a consultative approach.Key ResponsibilitiesSell Boost...


  • El Paso, Texas, United States DISH Network L.L.C Full time

    Job SummaryWe are seeking a highly motivated and results-driven Wireless Sales Account Executive to join our team at DISH Network L.L.C. As a key member of our Inside Sales & Retention team, you will be responsible for selling Boost Mobile products and services to new and existing customers, leveraging our incredible 5G nationwide unlimited talk, text & data...

  • Security Specialist

    2 weeks ago


    El Paso, Texas, United States Inter-Con Security Full time

    Job Title: Security OfficerInter-Con Security Systems, Inc. is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' assets and personnel.Job Summary:The Security Officer will be responsible for:Providing security services to clients in a...


  • El Paso, Texas, United States Transportation Security Administration Full time

    Job SummaryWe are seeking a highly skilled and experienced Transportation Security Specialist to join our team at the Transportation Security Administration. As a key member of our organization, you will play a critical role in ensuring the safety and security of our nation's transportation systems.Key ResponsibilitiesConduct transportation security...

  • Account Executive

    3 weeks ago


    El Paso, Texas, United States Mobile Communications America Full time

    Account Executive OpportunityMobile Communications America, Inc. is seeking an experienced Account Executive to support our fast-growing MSS division in the El Paso, Texas area.Key Responsibilities:Develop and execute a strategy to maximize revenue growth and profitability, while building long-term customer loyalty.Forecast sales and create innovative sales...