Client Relationship Manager

2 weeks ago


Bowie, Maryland, United States Blink Charging Full time
Job Overview

As a pivotal member of our team, you will be responsible for fostering and nurturing client relationships through consistent, proactive communication. Collaborating with various departments, you will support account strategies and contribute to team development.

Key Responsibilities:

  • Act as the primary liaison for our clients.
  • Develop and sustain client relationships by providing exceptional customer support.
  • Coordinate with internal teams to address and fulfill client requirements.
  • Deliver constructive feedback from clients to relevant internal stakeholders.
  • Maintain comprehensive client documentation, ensuring timely updates and changes.
  • Facilitate client training on our systems, tailoring approaches to meet specific needs.
  • Oversee the onboarding process for new customers.
  • Manage forecasting and activity planning within Salesforce.
  • Assist in the creation of training materials and educational resources for clients and teams.

Qualifications:

  • Minimum of 2 years in account management or client support roles.
  • Exceptional attention to detail and organizational capabilities.
  • Strong written and verbal communication skills.
  • Ability to manage multiple projects simultaneously while adapting to changing needs.
  • Proficient in CRM systems, particularly Salesforce.
  • Bilingual in English and Spanish; proficiency in additional languages is advantageous.
  • Familiarity with Microsoft Office Suite.
  • Knowledge of customer service best practices and retention strategies is preferred.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • Generous paid time off policy.
  • 401(k) matching program.
  • Flexible work-from-home options available.

Equal Opportunity Employment: We are committed to providing equal employment opportunities to all individuals and prohibit discrimination of any kind.



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