Customer Success Manager
1 week ago
As a pivotal member of our team, you will be responsible for fostering and nurturing client relationships through consistent, proactive communication. Collaborating with various departments, you will contribute to the development and execution of account strategies while managing team dynamics.
Key Responsibilities:- Act as the primary liaison for our clients, ensuring their needs are met with dedicated support.
- Maintain and enhance client relationships through effective communication and problem-solving.
- Coordinate with internal teams to deliver tailored solutions that address client requirements.
- Gather and relay client feedback to relevant departments for continuous improvement.
- Keep client documentation up-to-date, implementing changes promptly.
- Provide training to clients on our systems, customizing the experience to their specific needs.
- Oversee the onboarding process for new customers in the LATAM region.
- Manage forecasting and activity planning within Salesforce.
- Assist in the creation of training materials and educational resources for clients and internal teams.
- A minimum of 2 years in account management or customer support roles.
- Exceptional attention to detail and organizational capabilities.
- Strong written and verbal communication skills.
- Ability to manage multiple projects simultaneously while adapting to changing priorities.
- Experience working independently and collaboratively within cross-functional teams.
- Proficiency in CRM systems, particularly Salesforce.
- Bilingual in English and Spanish; additional languages are advantageous.
- Familiarity with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Understanding of customer service best practices and retention strategies is a plus.
Applicants must be authorized to work in the United States.
Benefits:- Comprehensive medical, dental, and vision coverage.
- Generous paid time off policy.
- Optional life insurance.
- 401(k) matching program.
EEOC Statement: We are committed to providing equal employment opportunities to all individuals and prohibit discrimination of any kind.
Flexible work-from-home options are available.
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