Head of Client Intake and Care Services

1 week ago

Bowie, Maryland, United States Pyramid Healthcare Inc Full time
Job Overview

Pyramid Healthcare is expanding its operations and is committed to delivering exceptional care to our clients. Our focus on client-centered services positions us as leaders in addiction treatment, mental health recovery, and eating disorder therapies. With a dedicated leadership team, Pyramid Healthcare provides comprehensive behavioral health services in supportive environments, empowering patients to overcome their challenges and reclaim their well-being.

Compensation Range: $57,000 - $67,000 annually

Position Summary

The Director of Intake and Client Care plays a crucial role in both clinical and administrative capacities. This position involves overseeing intake personnel, managing admissions and discharges, ensuring bed availability, and supervising the completion of intake documentation and pre-certifications. The role requires strategic direction to optimize service access, participation in staff meetings and training sessions, personnel management, team leadership development, documentation maintenance, and compliance with confidentiality standards.

Key Responsibilities
  • Direct oversight of Intake Coordinators, Case Managers, Admission Technicians, Intake Medical Assistants, Administrative Associates, Engagement Coaches, and other intake personnel.
  • Collaborate with the central admissions office to manage admissions, discharges, and bed availability.
  • Ensure daily completion of bed board census.
  • Maintain and update detox bed availability throughout the day.
  • Communicate any changes in admissions or discharges to the central admissions office.
  • Ensure intake paperwork for new admissions is completed as required.
  • Contact referral and payer sources upon admission.
  • Obtain pre-certifications as necessary.
  • Provide cross-training as backup for the Utilization Review process and manage daily census reporting.
  • Lead staff meetings, training sessions, and new employee onboarding programs.
  • Coordinate scheduling of services across all departments within the facility.
  • Manage personnel activities related to direct staff supervision, including recruitment, orientation, training, performance management, and employee relations.
  • Develop a team of capable leaders within the department.
  • Ensure accurate documentation on all shift and incident reports.
  • Oversee external trainers and services to ensure quality client care.
  • Demonstrate excellent skills in hiring, training, supervising, and evaluating support staff at multiple levels.
  • Exercise discretion and maintain confidentiality regarding all company information.
  • Complete all required training as mandated by the company and relevant accreditation/licensing bodies.
  • Perform additional duties as assigned.
Supervisory Duties

This role is responsible for the daily operations of the clinical program and the training and onboarding of new staff members.

Qualifications
  • Preferred supervisory experience in a behavioral healthcare environment.
  • Experience in report writing, staff development, and the intake and referral processes.
  • A minimum of a Bachelor's Degree is required; a Master's Degree is preferred.
Benefits:
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • 401(k) with Company Match
  • Tuition Reimbursement
  • Employee Recognition Programs
  • Referral Bonus opportunities
  • And More
Pyramid CORE Values:

We are dedicated to living our CORE values and inspiring those around us. Our employees are expected to embody these values, behaviors, and standards. We are accountable for upholding the following CORE Values: INTEGRITY – striving for honesty, transparency, and ethical practices; DEDICATION – a commitment to providing exceptional care and support; COLLABORATION – a team-focused approach to achieving excellence; PASSION – a relentless desire to improve lives and support the mission of Pyramid Healthcare.

Learn More

To discover more about Pyramid Healthcare and opportunities for personal and professional growth, please visit our website.

Pyramid Healthcare, Inc. values diversity in its workforce and is an Equal Opportunity Employer.

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