Front Desk Representative

2 days ago


Newport News, Virginia, United States Newport Harbor Island Resort Full time
Front Desk Agent

Are you a people-oriented individual with a passion for delivering exceptional guest experiences? We're seeking a Front Desk Agent to join our team at Newport Harbor Island Resort, a premier resort destination in Newport, Rhode Island.

Responsibilities:
  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.
Requirements:
  • High school diploma or equivalent.
  • Prior cash handling experience necessary.
  • Exceptional communication skills.
  • Very good computer skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
Benefits:

Newport Harbor Island Resort offers a rich benefit program, including medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

At Newport Harbor Island Resort, we're committed to delivering exceptional guest experiences and providing a supportive work environment for our team members. If you're a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.



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