Bilingual Spanish Customer Service Representative
1 month ago
At GE Appliances, we're looking for a highly skilled and bilingual customer service agent to join our team. As a Bilingual Spanish-Inbound Customer Service Agent, you will be responsible for providing exceptional customer service to our Spanish-speaking customers via phone, email, and chat.
Key Responsibilities:- Communicate effectively and proficiently with customers in both English and Spanish languages.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide product information and answer customer inquiries in a clear and concise manner.
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
- Meet or exceed customer satisfaction and service level targets.
- Bilingual Spanish language skills (speaking and writing).
- High school diploma or equivalent required.
- Minimum 1 year of call center experience.
- Minimum 2 years of escalated customer service experience.
- Excellent written and verbal communication skills.
- Strong problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and meet productivity targets.
- Flexibility to work in a remote environment.
- Previous experience working from home.
- Experience with customer relationship management (CRM) software.
- Knowledge of GE Appliances products and services.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from qualified candidates of all backgrounds and perspectives.
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