Bilingual Spanish Customer Service Representative

1 month ago


Salt Lake, Utah, United States GE Appliances, a Haier company Full time
Job Title: Bilingual Spanish-Inbound Customer Service Agent

At GE Appliances, we're looking for a highly skilled and bilingual customer service agent to join our team. As a Bilingual Spanish-Inbound Customer Service Agent, you will be responsible for providing exceptional customer service to our Spanish-speaking customers via phone, email, and chat.

Key Responsibilities:
  • Communicate effectively and proficiently with customers in both English and Spanish languages.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Provide product information and answer customer inquiries in a clear and concise manner.
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed customer satisfaction and service level targets.
Requirements:
  • Bilingual Spanish language skills (speaking and writing).
  • High school diploma or equivalent required.
  • Minimum 1 year of call center experience.
  • Minimum 2 years of escalated customer service experience.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and meet productivity targets.
  • Flexibility to work in a remote environment.
Preferred Qualifications:
  • Previous experience working from home.
  • Experience with customer relationship management (CRM) software.
  • Knowledge of GE Appliances products and services.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
GE Appliances is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from qualified candidates of all backgrounds and perspectives.



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