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Bilingual Customer Service Representative

1 month ago

Salt Lake, Utah, United States AppleOne Full time
Job OverviewAs a Bilingual Customer Service Representative at AppleOne, you will be the primary point of contact for our Spanish-speaking customers. Your role will involve providing exceptional support, resolving inquiries, and enhancing customer satisfaction while ensuring compliance with licensing requirements for contractors. Your ability to communicate effectively in both English and Spanish will be crucial to your success in this position.

Key Responsibilities Respond to customer inquiries via phone, email, and chat in both Spanish and English.
Assist customers with questions related to products, services, and licensing requirements.
Resolve customer issues efficiently and effectively, ensuring a positive customer experience.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members and other departments to enhance service delivery.
Stay updated on company policies, procedures, and product offerings.
Provide training and support to new team members as needed.

Qualifications Fluency in both Spanish and English (spoken and written).
Previous experience in customer service or a related field is preferred.
Strong problem-solving skills and the ability to think critically.
Excellent communication and interpersonal skills.
Proficiency in using customer service software and Microsoft Office Suite.
Must possess a valid contractor license.

Benefits Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional development and advancement.
A supportive and collaborative work environment.

AppleOne is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.