Customer Service Representative
3 days ago
Customer Service Representative Role
Be the voice that makes a difference as a Customer Service Representative with Medical Professionals. Our team is dedicated to delivering exceptional support to our valued members.
Responsibilities:
- Identify the purpose of each call and accurately document details in the Communication Log
- Access member information through proprietary ASH systems to provide accurate responses to inquiries
- Answer incoming calls promptly and courteously, ensuring a positive experience for every caller
- Prioritize and manage calls to meet required response times, ensuring prompt follow-up when necessary
- Strive to meet or exceed established performance metrics for the Customer Service Representative role
- Respond to requests from both internal and external clients, providing assistance as needed
- Forward complex inquiries to the appropriate department for further assistance and follow up as needed
Qualifications:
- High School Diploma or GED
- 1+ years of Customer Service experience
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. If you thrive in a fast-paced environment and enjoy solving problems while providing top-notch service, we encourage you to apply.
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