Customer Service Representative
3 weeks ago
Charlie's Produce is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, processing orders, and providing product information.
Key Responsibilities:
- Provide timely and accurate information to customers regarding order status and product knowledge.
- Process customer orders, changes, and returns according to established department policies and procedures.
- Work closely with the credit department to resolve disputed credit items.
- Provide timely feedback to the company regarding service failures or customer concerns.
- Partner with the sales team to meet and exceed customer service expectations.
Requirements:
- Advanced MS Office experience (Outlook and Excel).
- Proven courteous phone manner.
- Prefers AS400 experience.
- Able to work flexible hours and days as required by the workload.
- Ability to multi-task while recording accurate information.
- Ten key by touch.
- Spanish bilingual a plus.
- Produce knowledge a plus.
About Charlie's Produce:
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE. We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth.
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