Customer Service Representative
4 weeks ago
At Charlie's Produce, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for handling customer complaints, processing orders, and providing product information.
Key Responsibilities:
Handle customer inquiries and resolve issues in a timely and professional manner
Process customer orders and changes according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Provide feedback to the company regarding service failures or customer concerns
Requirements:
Advanced MS Office experience (Outlook and Excel)
Proven courteous phone manner
Ability to work flexible hours and days as required by the workload
Ten key by touch
Spanish bilingual a plus
About Charlie's Produce:
We're a privately owned wholesale produce company with a strong focus on people and quality. We offer a competitive salary, medical/dental/vision benefits, ESOP, and 401(k) matching. If you're passionate about food, supply chain, and customer service, we'd love to hear from you.
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