Cloud Technical Account Manager, Enterprise Solutions

3 days ago


Arlington, Virginia, United States Amazon Full time
About the Role

We are seeking a highly skilled Cloud Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy and resilient.

Key Responsibilities
  • Work with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
  • Develop and execute strategies to drive customer adoption and use of AWS services.
  • Collaborate with internal teams to resolve customer issues and provide proactive support.
  • Provide technical guidance and advocacy to help customers plan and build solutions using best practices.
  • Proactively monitor and maintain customer AWS environments to ensure operational health and resilience.
Requirements
  • Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
  • 2+ years of technical engineering experience
  • Experience in Information Technology operations
  • Current, active US Government Security Clearance of TS/SCI with Polygraph
About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



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