Medical Office Receptionist

2 weeks ago


Destin, Florida, United States Orthopaedic Associates (Destin) Full time
Job Overview

Position: Medical Office Receptionist

The medical office receptionist serves as a crucial point of contact within the healthcare facility. This role is essential in coordinating patient care and acting as a bridge between patients, medical personnel, and healthcare providers.

Key Responsibilities

  • Greet and welcome all patients and visitors, whether in person or via telephone.
  • Register new patients and update existing patient information by gathering detailed personal and insurance data.
  • Verify insurance and personal details for both new and returning patients as recorded by the appointment scheduling team.
  • Facilitate patient flow by informing providers of patient arrivals, managing delays, and communicating effectively with patients and clinical staff.
  • Schedule tests, referrals, and follow-up appointments, as well as reschedule any necessary visits.
  • Collect and document patient payments on a daily basis for billing purposes.
  • Manage the office cash drawer and reconcile petty cash regularly.
  • Respond courteously to inquiries from patients, prospective patients, and visitors.
  • Safeguard patient rights by ensuring confidentiality of personal and financial information.
  • Maintain adequate inventory of office supplies by anticipating needs.

Qualifications

  • High school diploma or equivalent is required.
  • Prior medical experience is necessary.
  • Experience with Athena software is preferred.
  • At least one year of experience with Electronic Health Records (EHR) is required.
  • A minimum of two years of relevant experience in scheduling within a medical office setting is preferred.
  • Strong understanding of medical office workflows is essential.
  • Experience in Family Medicine and/or Orthopedics is advantageous.

Skills and Competencies

  • Excellent communication skills.
  • Ability to multitask effectively.
  • Strong attention to detail.
  • Capability to thrive in a fast-paced environment.
  • Team-oriented with a collaborative spirit.
  • Willingness to learn and enhance processes.
  • Ability to listen and address patient and provider concerns.
  • Self-awareness and situational awareness.

Job Type: Full-time

Benefits Include:

  • 401(k) plan
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Environment:

  • Clinic setting
  • Medical office environment

Medical Specialties:

  • Orthopedics
  • Radiology

Schedule:

  • Monday to Friday

Application Inquiry:

  • Please indicate your expected salary.

Education Requirement:

  • High school diploma or equivalent (Preferred)

Experience Requirement:

  • Customer service: 1 year (Preferred)
  • Medical receptionist: 1 year (Preferred)

Work Location: In-person


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