Client Relationship Manager

2 weeks ago

Atlanta, Georgia, United States Greenberg Traurig Full time

Greenberg Traurig, a prominent global law firm, is seeking a Client Relationship Manager - Strategic Accounts. This role is integral to our operations and is designed to enhance client engagement across various offices. We provide a competitive salary and a comprehensive benefits package.

Position Overview

The Client Relationship Manager - Strategic Accounts plays a crucial role in fostering collaborative efforts across departments to implement effective account management strategies. This position is responsible for coordinating the delivery of value-added services, enhancing client relationships, and developing operational procedures that contribute to an outstanding client experience. The Manager will work closely with Shareholders and client service teams to ensure a seamless support model that strengthens relationships with our key clients.

This role involves managing 2-4 client accounts, supporting strategic initiatives, and liaising with clients' legal operations teams and other essential contacts.

Key Responsibilities

Client Service responsibilities include:

  • Advising Shareholders on the creation and execution of client-focused relationship development plans that align with strategic objectives and promote collaboration.
  • Gaining a comprehensive understanding of clients' industries and competitive landscapes to identify opportunities for partnership.
  • Leading regular communications and meetings with the client team, providing updates on key metrics and client satisfaction.
  • Preparing and facilitating internal meetings and communications for the client account team.
  • Maintaining accurate client relationship data within firm systems.
  • Building relationships with clients' legal teams and other designated personnel.
  • Overseeing client-facing reports on various programs, including diversity initiatives and continuing education.
  • Coordinating client feedback efforts and collaborating with Shareholders to address any concerns.
  • Working with Marketing to enhance client experiences through events and programs.
  • Ensuring billing arrangements comply with clients' guidelines and managing pricing inputs for proposals.
  • Leading the onboarding process for new attorneys joining the client team.
  • Mentoring and managing assigned staff, addressing personnel matters and supporting professional growth.
  • Exemplifying high professional standards in client service.
  • Collaborating with other Client Relationship Managers to share knowledge and best practices.
Required Skills & Competencies

Candidates should demonstrate the following attributes:
  • Client-focused and service-oriented approach.
  • Proactive problem-solving capabilities.
  • Ability to manage multiple projects and prioritize effectively.
  • Strong organizational and project management skills.
  • Proficiency in budgeting and financial reporting.
  • Exceptional verbal and written communication skills.
  • Ability to connect with diverse clients and stakeholders.
  • Adaptability to a hybrid work environment.
  • Commitment to diversity and inclusion.
  • Strong business acumen and ability to learn quickly.
  • Deep understanding of the legal services sector.
  • Advanced proficiency in Microsoft Office applications.
Qualifications & Experience
  • Bachelor's degree from an accredited institution is required; a Master's degree is preferred.
  • A minimum of eight years of relevant experience in marketing and business development within a law firm or professional services environment.
Greenberg Traurig is dedicated to fostering a diverse and inclusive workplace. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected status.

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