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Hotel Reservation Coordinator

2 months ago

Sacramento California, United States Citizen Hotel Full time
Job Summary:

The Hotel Reservation Coordinator is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to hotel standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Responsibilities:
  • Approach all encounters with guests and employees in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with hotel standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming.
  • Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Answer all incoming calls promptly in a friendly, efficient, and courteous manner.
  • Be able to answer guest inquiries about hotel services, facilities, and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenarios at all times.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Continually update Central Reservations on rates and availability, maintain availability calendar, and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, including V.I.P. reservations, packages, and discounts.
  • Compile and input all necessary information for the required Rooms Merchandising meetings.
  • Promptly, efficiently, and accurately book and block rooms using hotel guidelines for Group Rooming Lists and Booking Agreements.
  • Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
  • Employees must at all times be friendly, helpful, and courteous to guests, managers, and all their fellow employees.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold-out nights, group ceiling status, and possible problem situations.
  • Perform any other duties as requested by management.
  • Attend meetings as required by management.
  • Be able to perform all duties of Reservations Agent and assist as needed at the front desk.
Property Details:

The Citizen Hotel, Autograph Collection is a 4-star hotel located in Sacramento. The hotel features a fitness center and bar, as well as a restaurant. California State Railroad Museum is an 18-minute walk from the hotel, and Crocker Art Museum is 1.2 miles away.

Company Overview:

Aimbridge Hospitality is the global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
Compensation:

Compensation ranges from $16.28/Hr. to $24.44/Hr.