Front Desk Associate

3 weeks ago

Sacramento, California, United States SpringHill Suites by Marriott Sacramento Natomas Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at SpringHill Suites by Marriott Sacramento Natomas. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities

  1. Check guests in and out of the hotel, making future reservations as necessary.
  2. Post valet charges and other miscellaneous charges to guest accounts.
  3. Administer hotel guest payment policies.
  4. Handle hotel phone system, transfer calls, and take messages for guests and hotel staff.
  5. Take, modify, and cancel guest reservations, inputting them into our system and noting any special requests.
  6. Assist in the verification, balancing, and revenue maximization of hotel room availability.
  7. Coordinate with other departments to fulfill guest special requests.
  8. Communicate hotel facilities and services to guests at check-in.
  9. Provide a friendly and welcoming demeanor when interacting with guests over the phone and in person.
  10. Use our L.E.A.R.N. model for all guest recovery incidents that occur.
  11. Answer guest questions regarding local area facilities.
  12. Responsible for shift cash transactions.
  13. Responsible for following hotel cash handling procedures.
  14. Responsible for maintaining hotel key security system.
  15. Responsible for the proper administration of key control for issued keys.
  16. Responsible for the proper administration of keys left by guests.
  17. Administer guest safe deposit boxes.
  18. Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner.
  19. Responsible for knowing all hotel emergency procedures.
  20. Follow all hotel safety guidelines and requirements.
  21. Responsible for following all hotel quality assurance standards for the department.
  22. Bring all lost and found items to the supervisor's or manager's office for logging and storage.
  23. Accommodate guest special requests courteously.
  24. Answer guest questions regarding hotel and local area facilities.
  25. Inform housekeeping of vacant dirty suites as they become available upon checkout.
  26. Update room status as housekeeping notifies the desk of changes.
  27. Read and communicate clearly.
  28. Distribute mail to guest boxes as well as to hotel staff.
  29. Notify Supervisor, Operations Manager, AGM, or General Manager of any problems with front desk supplies and/or equipment.
  30. Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
  31. Track status of guestrooms used for tours and status of guestrooms in maintenance.
  32. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  33. Carry out any reasonable request by management that you are capable of performing.

Requirements

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately.

Salary

$17.00

  • Front Desk Associate

    4 weeks ago

    Sacramento, California, United States SpringHill Suites by Marriott Sacramento Natomas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at SpringHill Suites by Marriott Sacramento Natomas. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling hotel transactions, and ensuring a seamless stay for our guests.Key ResponsibilitiesCheck...

  • Front Desk Associate

    4 weeks ago

    Sacramento, California, United States Dimension Hospitality Full time

    Job SummaryAs a Front Desk Associate at Dimension Hospitality, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires a pleasant, professional, and efficient demeanor, with a focus on delivering an overall positive experience for our guests.Key Responsibilities Greet and...

  • Front Desk Coordinator

    3 weeks ago

    Sacramento, California, United States Shingle Springs Band of Miwok Indians Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Shingle Springs Band of Miwok Indians. The successful candidate will provide exceptional customer service, manage front desk operations, and support administrative tasks.Key ResponsibilitiesProvide excellent customer service to clients and visitors,...

  • Receptionist - Front Desk Support

    3 weeks ago

    Sacramento, California, United States Carlton Senior Living Sacramento Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Receptionist to join our team at Carlton Senior Living Sacramento. As a key member of our community, you will be responsible for providing exceptional front desk support, ensuring a warm and welcoming environment for our residents, families, and guests.Key ResponsibilitiesWelcome and direct...

  • Front Desk Representative

    4 weeks ago

    Sacramento, California, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Key Responsibilities: Provide exceptional service to guests at the Front Desk, ensuring a seamless registration and check-out experience. Manage PBX operations, mail, and message services, maintaining a high level of efficiency and organization.About the Role:The Guest Service Agent is a vital member of our team, acting as an advocate for our guests and...

  • Hospital Front Desk Coordinator

    4 weeks ago

    Sacramento, California, United States Universal Health Services Full time

    Job Title: Front Desk ReceptionistAbout the Role:We are seeking a skilled Receptionist to join our team at Sierra Vista Hospital. As a key member of our Communications Department, you will be responsible for providing exceptional patient care and administrative support.Key Responsibilities:- Greet patients and visitors in a professional and courteous manner-...

  • Front Desk Representative

    3 weeks ago

    Sacramento, California, United States Hard Rock Full time

    Job Summary: As a Front Desk Agent at Hard Rock, you will provide exceptional guest service and ensure a seamless registration, arrival, and departure process for all guests.Key Responsibilities:Maintain thorough knowledge of property and local attractions to best advise guests.Communicate with Customer Care for future reservations via telephone calls.Assist...

  • Multilingual Front Desk Coordinator

    3 weeks ago

    Sacramento, California, United States Wilshire Law Firm Full time

    Front Desk ReceptionistAt Wilshire Law Firm, we are seeking a highly skilled and bilingual Front Desk Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service to our clients, visitors, and guests.Key Responsibilities:Greet clients, visitors, and guests, and provide direction and...

  • Front Desk Ambassador

    4 weeks ago

    Sacramento, California, United States Hard Rock Full time

    Front Desk Agent at Hard RockAs a key member of our hotel team, you will be responsible for providing exceptional guest service and ensuring a seamless registration, arrival, and departure experience for all guests. Your knowledge of the property and local attractions will enable you to provide personalized recommendations and advice to our guests.Key...

  • Front Desk Receptionist

    4 weeks ago

    Sacramento, California, United States WellSpace Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at WellSpace Health. As a key member of our front office team, you will be responsible for providing exceptional customer service to patients and visitors, while also maintaining accurate and up-to-date records.Key ResponsibilitiesGreet patients and...

  • Optometric Front Desk Coordinator

    3 weeks ago

    Sacramento, California, United States VSP Ventures Optometric Solutions LLC Full time

    Job SummaryThe Optometric Front Desk Coordinator will provide exceptional patient experiences by warmly greeting patients, completing check-in and check-out processes, and maintaining accurate patient records.Key ResponsibilitiesPrioritize patient satisfaction by greeting patients warmly and completing check-in and check-out processes efficiently.Work...

  • Full Time Dental Receptionist/Front Desk Coordinator

    3 weeks ago

    Sacramento, California, United States Hire Reactor Full time

    Smile Time Dental Job OpportunityFULL TIME POSITION: MONDAY-FRIDAY WITH OCCASIONAL SATURDAYS.We are seeking a skilled and friendly individual to join our team as a Dental Receptionist/Front Desk Coordinator. As a key member of our team, you will be responsible for maintaining appointment schedules, coordinating patient treatment, and implementing procedures...

  • Front Desk Associate

    4 weeks ago

    Sacramento, California, United States Restaurant Depot Full time

    Key Responsibilities:As a Receptionist at Restaurant Depot, you will be responsible for:Answering telephone calls and directing callers to the appropriate associateGreeting and directing visitors to the correct areaConfirming membership and issuing temporary membership cardsProcessing new memberships on the computerTaking and retrieving messages for various...

  • Front Office/Operations Manager

    4 weeks ago

    Sacramento, California, United States Dimension Hospitality LLC Full time

    Job Title: Front Office/Operations ManagerDimension Hospitality LLC is seeking a highly skilled Front Office/Operations Manager to join our team. The successful candidate will be responsible for maintaining a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone...

  • Front Office Manager

    3 weeks ago

    Sacramento, California, United States AppleOne Employment Services Full time

    Job Title: Front Office ManagerLocation: Sacramento, CASalary: $66,000 annuallyWe are seeking a seasoned hospitality professional to lead our front office team at a prestigious hotel in Sacramento, CA. As a Front Office Manager, you will oversee the daily operations, ensuring smooth and efficient guest check-in/check-out processes.Key Responsibilities:Lead...

  • Night Auditor

    4 weeks ago

    Sacramento, California, United States PEG Hospitality Group,Inc Full time

    At PEG Hospitality Group, we believe in taking good care of our associates, and that's why we're looking for a skilled Night Auditor to join our team. As a Night Auditor, you'll be responsible for checking front office accounting records for accuracy and summarizing daily information for our financial records.Key responsibilities include tracking room...

  • Safety and Security Officer

    3 weeks ago

    Sacramento, California, United States Citizen Hotel Full time

    Job Summary: We are seeking a skilled Safety and Security Officer to join our team at The Citizen Hotel, Autograph Collection. As a Safety and Security Officer, you will be responsible for providing a safe and secure environment for our guests and employees.Responsibilities:Provide exceptional customer service and maintain a friendly, approachable demeanor...

  • Service Desk Technician

    4 weeks ago

    Sacramento, California, United States NTT America Solutions, Inc. Full time

    Job SummaryWe are seeking a highly skilled Service Desk Technician to join our team at NTT America Solutions, Inc. As a Service Desk Technician, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support and troubleshooting for...

  • Front Crew Member

    4 weeks ago

    Sacramento, California, United States Ono Hawaiian BBQ Full time

    Job Title: Front Crew Job Summary: We are seeking a highly motivated and customer-focused Front Crew member to join our team at Ono Hawaiian BBQ. As a Front Crew member, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming environment, and ensuring a smooth and efficient dining experience for our...

  • Receptionist/Cashier - Front Desk Associate

    4 weeks ago

    Sacramento, California, United States Southgate Recreation & Park District Full time

    h3JobSummary/h3pWeareseekingahighlyorganizedanddetail-orientedReceptionist/CashiertojoinourteamattheSouthgateRecreationandParkDistrict./ppTheidealcandidatewillhaveexcellentcommunicationskills,beabletoworkinafast-pacedenvironment,andhaveastrongabilitytomultitask./ph3KeyResponsibilities/h3ulliProvideexceptionalcustomerservicetothepublicandprogramparticipants/l...