Front Desk Associate

6 days ago

Sacramento, California, United States SpringHill Suites by Marriott Sacramento Natomas Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at SpringHill Suites by Marriott Sacramento Natomas. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Check guests in and out of the hotel, making future reservations as necessary
  • Post valet charges and other miscellaneous charges to guest accounts
  • Administer hotel guest payment policies
  • Handle hotel phone system, transfer calls, and take messages for guests and hotel staff
  • Take, modify, and cancel guest reservations, inputting them into our system and noting any special requests
  • Assist in the verification, balancing, and revenue maximization of hotel room availability
  • Coordinate with other departments to fulfill guest special requests
  • Communicate hotel facilities and services to guests at check-in
  • Provide a friendly and welcoming demeanor when interacting with guests over the phone and in person
  • Use our L.E.A.R.N. model for all guest recovery incidents that occur
  • Answer guest questions regarding local area facilities
  • Responsible for shift cash transactions and following hotel cash handling procedures
  • Responsible for maintaining hotel key security system and administering guest safe deposit boxes
  • Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
  • Responsible for knowing all hotel emergency procedures and following hotel safety guidelines and requirements
  • Follow all hotel quality assurance standards for the department
  • Bring all lost and found items to the supervisor's or manager's office for logging and storage
  • Accommodate guest special requests courteously
  • Answer guest questions regarding hotel and local area facilities
  • Inform housekeeping of vacant dirty suites as they become available upon checkout
  • Update room status as housekeeping notifies the desk of changes
  • Read and communicate clearly
  • Distribute mail to guest boxes as well as to hotel staff
  • Notify Supervisor, Operations Manager, AGM, or General Manager of any problems with front desk supplies and/or equipment
  • Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
  • Track status of guestrooms used for tours and status of guestrooms in maintenance
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds
  • Carry out any reasonable request by management that you are capable of performing
Requirements

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately.

Salary: $17.00 per hour

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