Front Desk Associate

4 weeks ago


Sacramento, California, United States SpringHill Suites by Marriott Sacramento Natomas Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at SpringHill Suites by Marriott Sacramento Natomas. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling hotel transactions, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Check guests in and out of the hotel, making future reservations as needed
  • Post valet charges and other miscellaneous charges to guest accounts
  • Administer hotel guest payment policies
  • Handle hotel phone system, transfer calls, and take messages for guests and hotel staff
  • Take, modify, and cancel guest reservations, inputting them into our system and noting any special requests
  • Assist in verifying, balancing, and maximizing revenue for hotel room availability
  • Coordinate with other departments to fulfill guest special requests
  • Communicate hotel facilities and services to guests at check-in
  • Provide a friendly and welcoming demeanor when interacting with guests over the phone and in person
  • Use the L.E.A.R.N Model for all guest recovery incidents
  • Answer guest questions regarding local area facilities
  • Responsible for shift cash transactions, following hotel cash handling procedures, and maintaining hotel key security system
  • Administer guest safe deposit boxes, fill out maintenance work orders, and deliver them to supervisors or managers in a timely manner
  • Responsible for knowing all hotel emergency procedures, following hotel safety guidelines, and adhering to quality assurance standards
  • Bring lost and found items to the supervisor's or manager's office for logging and storage
  • Accommodate guest special requests courteously and answer guest questions regarding hotel and local area facilities
  • Inform housekeeping of vacant dirty suites as they become available upon checkout and update room status as housekeeping notifies the desk of changes
  • Read and communicate clearly, distribute mail to guest boxes and hotel staff, and notify supervisors of any problems with front desk supplies and equipment
  • Maintain an inventory of special guest service items, track status of guestrooms used for tours, and notify housekeeping and maintenance of any reported problems with guestrooms or grounds
  • Carry out any reasonable request by management that you are capable of performing

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This role requires frequent bending, lifting, carrying, twisting, pushing, pulling, reaching, kneeling, and prolonged periods of standing and/or walking. You must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately.

Salary: $17.00 per hour


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