Room Reservation Coordinator
2 days ago
The Room Reservationist is responsible for handling reservations in a friendly and efficient manner, ensuring maximum room revenue and average rate according to Aimbridge Hospitality standards. This role requires participation in the monthly Rooms Merchandising meeting to drive revenue growth.
Key Responsibilities:- Approach all guest and employee interactions with a friendly, service-oriented demeanor.
- Maintain regular attendance and adhere to Aimbridge Hospitality standards.
- Ensure high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
- Comply with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
- Communicate effectively with guests, sales teams, and operations staff to ensure seamless reservation processes.
- Monitor and update Central Reservations on rates and availability, maintaining accurate files and reports.
- Handle special reservations, including V.I.P. packages and discounts, while maintaining a high level of customer satisfaction.
- Compile and input necessary information for Rooms Merchandising meetings, providing valuable insights to drive revenue growth.
- Perform other duties as requested by management, including attending meetings and assisting with front desk tasks.
- College coursework in a related field is beneficial.
- Experience in a hotel or related field is required.
- High School diploma or equivalent is required.
- Excellent communication and interpersonal skills are essential.
- Ability to work in a fast-paced, high-pressure environment is necessary.
- Competitive hourly rate: $16.28-$24.44.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401k retirement plan.
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