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Front Desk Representative

2 months ago

Richmond, Virginia, United States Holiday Inn & Suites Richmond West Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn & Suites Richmond West. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:
  • Assist guests with check-in and check-out, answering and processing all phone calls received
  • Handle all special requests for services or information, in accordance with standard policies and procedures
  • Maintain positive guest relations at all times, working to resolve guest challenges and ensure guest satisfaction
  • Process all payments according to established hotel requirements and Commonwealth Lodging Management cash handling S.O.P.'s
  • Maintain all guest information and hotel occupancy status using hotel operating systems
Requirements:
  • High School Graduate or General Education Degree (GED) or Work Equivalent
  • Computer skills required, familiarity with Microsoft Office preferred
  • Experience with hotel property management systems is preferred
  • Minimum of 1-2 years of experience as a Guest Service Agent is preferred
  • Previous cash handling experience is preferred
  • Good understanding of the English language
  • Good communication skills both written and verbal
  • Exert physical effort in lifting/transporting at least 25 pounds
  • Push/pull carts and other equipment up to 100 pounds
  • Endure various physical movements throughout the work areas
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length
What We Offer:
  • Access to your money before payday
  • Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more

We are a company with a culture that understands relationships and Team First. We value professionalism, integrity, and honesty as we work towards providing world-class hospitality. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.