Technical Support Specialist
2 weeks ago
Job Summary:
The End User Support, Journeyman is responsible for providing technical support to customers in a timely and professional manner. This includes troubleshooting and resolving issues related to hardware, software, and networking. The successful candidate will have excellent communication skills and be able to work effectively in a team environment.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve issues related to hardware, software, and networking
- Install and configure hardware and software
- Perform routine maintenance tasks to ensure optimal system performance
- Collaborate with other teams to resolve complex issues
- Document and track customer interactions and issues
- Meet or exceed service level agreements for ticket resolution
Requirements:
- 3-5 years of experience in a technical support role
- Secret clearance
- Security+ CE certification
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
Technical Environment:
Windows 10 or Windows 11 operating systems; Microsoft 365 Office suite of applications; Video Teleconferencing equipment, printers, mobile devices
Equal Employment Opportunity:
Powder River Industries, LLC is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.
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