IT Support Specialist

3 days ago


Alexandria, Virginia, United States Oliff PLC Full time

Job Title: IT Support Specialist

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Oliff PLC. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities:

  • Respond to incoming technical support requests via phone, email, or chat, and accurately log issues in our ticketing system.
  • Diagnose and resolve basic technical issues related to hardware, software, and networking in a timely manner.
  • Install, test, and configure new workstations, laptops, peripheral equipment, and software.
  • Maintain accurate records of all equipment, software, and software licenses.
  • Manage PC setup and deployment for new employees, including standard hardware, images, and software.
  • Offer training and support to end-users on various applications and systems to enhance their proficiency.

Requirements:

  • 0-3 years of experience in IT support.
  • Ability to document resolutions and processes.
  • Excellent communication skills with end-users, team, and management.
  • High level of customer service and deliverables.
  • Ability to enter a team collaboration setting.
  • Ability to perform operating system, hardware, and software installations in a Windows environment.
  • Demonstrate knowledge of Office 2010 to assist with related inquiries and issues.

What We Offer:

Competitive salaries, excellent benefits, and professional growth opportunities.


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