Senior Manager of Member Services

2 weeks ago


Wilmington, Vermont, United States The Hermitage Club at Haystack Mountain Full time
Join Our Esteemed Team

Position: Senior Manager of Member Services

Reports To: Director of Club Operations

Exempt: YES

Subordinates: Up to 15

Required Experience: A minimum of 2 years in a comparable position with expertise in leadership, communication, and marketing. Familiarity with digital platforms, social media, and basic design principles is advantageous.

Job Overview: The Senior Manager of Member Services plays a pivotal role in our service team, managing the overall Hospitality experience from guest arrival through to entertainment and event execution. Key responsibilities include the recruitment, training, and oversight of seasonal staff, establishing departmental objectives, upholding exceptional service standards, nurturing member relationships, and ensuring seamless operations.

Key Responsibilities:
  • Formulation of Annual Operating and Labor Budgets
  • Recruitment and Training Strategy and Materials
  • Welcoming Members and Guests, and Check-In Procedures
  • Production of Ski Passes
  • Management of Lockers
  • Execution of Ski Valet Services
  • Response to Member Communications
  • Management of Dining Room Lighting and Sound
Skills and Qualifications: The ideal candidate will possess excellent interpersonal and communication skills, be technologically adept, and proficient in managing various systems. A high degree of organizational skills, problem-solving capabilities, and adaptability in a dynamic environment are essential.

Physical Requirements: This position requires the ability to lift and move heavy items, stand for extended periods, and utilize standard office equipment. Moderate noise levels should be anticipated.

If you are a proactive individual with a commitment to outstanding service and team leadership, we encourage you to consider this opportunity.

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