Senior Manager of Member Services
2 weeks ago
Position: Senior Manager of Member Services
Reports To: Director of Club Operations
Exempt: YES
Subordinates: Up to 15
Required Experience: A minimum of 2 years in a comparable position with expertise in leadership, communication, and marketing. Familiarity with digital platforms, social media, and basic design principles is advantageous.
Job Overview: The Senior Manager of Member Services plays a pivotal role in our service team, managing the overall Hospitality experience from guest arrival through to entertainment and event execution. Key responsibilities include the recruitment, training, and oversight of seasonal staff, establishing departmental objectives, upholding exceptional service standards, nurturing member relationships, and ensuring seamless operations.
Key Responsibilities:
- Formulation of Annual Operating and Labor Budgets
- Recruitment and Training Strategy and Materials
- Welcoming Members and Guests, and Check-In Procedures
- Production of Ski Passes
- Management of Lockers
- Execution of Ski Valet Services
- Response to Member Communications
- Management of Dining Room Lighting and Sound
Physical Requirements: This position requires the ability to lift and move heavy items, stand for extended periods, and utilize standard office equipment. Moderate noise levels should be anticipated.
If you are a proactive individual with a commitment to outstanding service and team leadership, we encourage you to consider this opportunity.
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