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Retirement Benefits Counselor
2 months ago
About the Role:
The State of North Carolina is seeking a highly skilled and experienced Retirement Benefits Counselor to join our Member Services team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues related to retirement benefits.
Key Responsibilities:
- Act as a liaison between all sections of the Retirement Division and our members.
- Respond to inbound calls and answer incoming emails using call center software and resources.
- Explain and apply interpretation of laws, codes, and procedural guidelines.
- Understand and assess individual situations while applying current statute regulations and communicate the appropriate decision to involved parties.
- Educate, counsel, and advise benefit program options.
- Provide technical assistance to agencies and HR professionals regarding various retirement systems.
- Assist in training of new personnel by buddy program, side-by-side monitoring, etc.
- Participate in process improvement assignments/enhancements and TEAM building exercises.
About Us:
The Department of State Treasurer's campus is located in a convenient and accessible location, surrounded by shopping centers and restaurants. We offer a competitive benefit package, including employee health insurance options, standard and supplemental retirement plans, NC Flex, and paid vacation, sick, and community service leave. We also have free employee parking and a 24-hour 7-day a week free gym on campus.
Requirements:
- Demonstrated ability to learn different systems and databases quickly and efficiently.
- Ability to learn general retirement processes and procedures.
- Excellent customer service skills, with patience and empathy, and effective and strategic written and verbal interaction.
- Multi-task, set priorities and manage time effectively to adapt to an ever-changing work environment.
- Test, trouble-shoot, and problem solve administrative and member-facing systems for functionality and effectiveness.
- Proficiency in Microsoft Office specifically PowerPoint, Word, and Outlook.
Preferred Qualifications:
- Experience interpreting and communicating employee benefits.
- Relevant experience in a call center or both.
What We Offer:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex, and paid vacation, sick, and community service leave. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
