Client Support Specialist, Oklahoma
2 weeks ago
A Client Support Specialist serves as a crucial link, delivering product and service insights while effectively addressing any challenges our clients may encounter with precision and promptness.
Responsibilities and Duties
The Client Support Specialist must be able to:
- Handle a significant volume of incoming inquiries
Establish and maintain enduring relationships and trust with client accounts through transparent and engaging communication
Achieve personal and team service objectives and manage call handling metrics
Address client complaints, offering suitable solutions and alternatives within designated timeframes; follow up to confirm resolution
Maintain records of client interactions, manage client accounts, and organize documentation
Adhere to communication protocols, guidelines, and policies
Qualifications
Education:
- High School Diploma or GED
Experience :
Prior experience in billing, client support, or a related area is preferred
Proven track record of exceeding performance targets
Specific Skills :
Bilingual proficiency (Spanish) is required
Strong skills in handling phone interactions and active listening
Familiarity with CRM systems and basic computer literacy
Client-oriented mindset with the ability to adapt to various personality types
Capability to multi-task, prioritize, and manage time efficiently
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