Client Support Specialist, Oklahoma

2 weeks ago


Oklahoma City, Oklahoma, United States Ctcautogroup Full time


A Client Support Specialist serves as a crucial link, delivering product and service insights while effectively addressing any challenges our clients may encounter with precision and promptness.

The most effective specialists are understanding, compassionate, and highly communicative with clients. They advocate for clients' needs when required and collect valuable feedback for the organization. Specialists engage in problem-solving, routinely troubleshooting and investigating client concerns.
Responsibilities and Duties

The Client Support Specialist must be able to:

  • Handle a significant volume of incoming inquiries
Assess and identify clients' needs to ensure satisfaction
Establish and maintain enduring relationships and trust with client accounts through transparent and engaging communication
Achieve personal and team service objectives and manage call handling metrics
Address client complaints, offering suitable solutions and alternatives within designated timeframes; follow up to confirm resolution
Maintain records of client interactions, manage client accounts, and organize documentation
Adhere to communication protocols, guidelines, and policies
Qualifications

Education:

  • High School Diploma or GED

Experience :
Prior experience in billing, client support, or a related area is preferred
Proven track record of exceeding performance targets

Specific Skills :
Bilingual proficiency (Spanish) is required
Strong skills in handling phone interactions and active listening
Familiarity with CRM systems and basic computer literacy
Client-oriented mindset with the ability to adapt to various personality types
Capability to multi-task, prioritize, and manage time efficiently

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