Customer Support Specialist

3 weeks ago


Ann Arbor, Michigan, United States Lisa Rich - State Farm Agent Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Lisa Rich - State Farm Agent. As a key member of our agency, you will play a vital role in providing exceptional client experiences and contributing to the growth and success of our business.

About the Role

The estimated salary for this position is $45,000-$65,000 per year, depending on experience and qualifications. This is a competitive salary that reflects the importance of this role in our agency.

Responsibilities
  • Answer customer inquiries and provide policy information in a timely and professional manner.
  • Assist clients with policy changes and updates, ensuring accurate and efficient processing.
  • Process insurance claims and follow up with clients to ensure satisfactory resolution.
  • Maintain accurate records of customer interactions, utilizing data to inform future support efforts.
Requirements
  • Demonstrate strong communication and interpersonal skills, fostering positive relationships with clients and colleagues alike.
  • Show attention to detail and ability to multitask, handling multiple priorities with ease.
  • Prior experience in customer service or a related field is preferred, but not required.
What We Offer
  • A dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package, reflecting our commitment to supporting your well-being.
  • The chance to make a meaningful impact on the lives of our clients, helping them navigate complex insurance needs with confidence.


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