Phone Support Agent

3 weeks ago


Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time
About the Position

We are seeking a talented Phone Support Agent to join our Contact Center team at Victory Automotive Group. As a Phone Support Agent, you will be responsible for handling customer inquiries, addressing concerns, and providing exceptional support to our clients. If you have a passion for delivering outstanding customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Manage both inbound and outbound customer calls
  • Provide exceptional customer service and support
  • Address customer concerns and resolve issues
  • Maintain accurate records and notes in our CRM system
  • Meet productivity and performance standards

Requirements:

  • High school diploma or equivalent preferred
  • Customer service experience required
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Basic computer skills and knowledge of Microsoft Office

Compensation and Benefits:

  • Competitive salary: $40,000 - $60,000 per year
  • Medical benefits
  • Paid vacation
  • Holidays
  • Direct deposit
  • 401(k) with company match

We offer a positive and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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