Support Specialist
3 weeks ago
**About the Role**
We are seeking a highly motivated and detail-oriented individual to join our team as a Support Specialist. This is a full-time, permanent position with a salary of $60,000 - $80,000 per year.
As a Support Specialist, you will be responsible for providing technical support to customers, distributors, and internal stakeholders. You will work in a fast-paced environment, leveraging a ticketing system to review and address technical issues.
The ideal candidate will have at least 1-2 years of experience working in a client service position and a strong background in library technologies. You will also be proficient in troubleshooting and analyzing software issues, as well as have experience with MS Office Suite of products.
**Responsibilities**
- Provide technical support to customers, distributors, and internal stakeholders via phone, email, and chat.
- Diagnose and resolve technical issues using a ticketing system.
- Collaborate with colleagues across teams to solve issues and improve time to issue resolution.
- Maintain current knowledge of products and attend training sessions as assigned.
**Requirements**
- Bachelor's degree or equivalent relevant work experience.
- At least 1-2 years of experience working in a client service position.
- Strong background in library technologies.
- Proficient in troubleshooting and analyzing software issues.
- Experience with MS Office Suite of products.
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