Support Specialist

3 weeks ago


Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full time

**About the Role**

We are seeking a highly motivated and detail-oriented individual to join our team as a Support Specialist. This is a full-time, permanent position with a salary of $60,000 - $80,000 per year.

As a Support Specialist, you will be responsible for providing technical support to customers, distributors, and internal stakeholders. You will work in a fast-paced environment, leveraging a ticketing system to review and address technical issues.

The ideal candidate will have at least 1-2 years of experience working in a client service position and a strong background in library technologies. You will also be proficient in troubleshooting and analyzing software issues, as well as have experience with MS Office Suite of products.

**Responsibilities**

  • Provide technical support to customers, distributors, and internal stakeholders via phone, email, and chat.
  • Diagnose and resolve technical issues using a ticketing system.
  • Collaborate with colleagues across teams to solve issues and improve time to issue resolution.
  • Maintain current knowledge of products and attend training sessions as assigned.

**Requirements**

  • Bachelor's degree or equivalent relevant work experience.
  • At least 1-2 years of experience working in a client service position.
  • Strong background in library technologies.
  • Proficient in troubleshooting and analyzing software issues.
  • Experience with MS Office Suite of products.


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