Policy Support Specialist

22 hours ago


Ann Arbor, Michigan, United States University Bancorp Full time

**Job Description:**

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  • We are looking for a skilled Policy Support Specialist to join our team at University Bank.
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As a Policy Support Specialist, you will be responsible for:

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  • Providing exceptional customer service to clients, handling inquiries, and resolving issues in a timely manner.
  • Processing policy changes, renewals, and cancellations.
  • Communicating with customers regarding policy details and requirements.
  • Maintaining accurate records of customer interactions and transactions.
  • Participating in ongoing training and development to enhance skills and knowledge.
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**Requirements:*

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  • Bachelor's degree in Business Administration or related field (or equivalent experience).
  • At least 2 years of experience in customer-facing roles, preferably in the insurance industry.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks.
  • Familiarity with CRM software and other technology tools.
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The estimated salary for this role is $18.00 to $22.00 per hour, commensurate with experience and qualifications.


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