Automotive Customer Experience Specialist

3 days ago


Ann Arbor, Michigan, United States Midas ARNAZ Auto Group Full time
Job Overview
At ARNAZ Automotive Group, we're committed to providing quality service with a unique customer experience that exceeds expectations. Our team is dedicated to building strong relationships with our customers, and we're looking for a positive, high-energy individual to join our team as a Sales & Service Specialist.

Responsibilities
As a Sales & Service Specialist, you will be responsible for servicing customers by assessing their needs, recommending products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Your duties will include:
  • Building customer relationships
  • Delivering exceptional customer service
  • Assisting in all aspects of store operations and flexing between front/back shop tasks
  • Ability to learn and perform basic vehicle service tasks: Tires, Battery, Oil, etc.
  • Store operations, opening/closing, inventory, displays- as-needed basis
  • Assisting in directing the workflow in the service department

Requirements
To be successful in this role, you will need:
  • Retail sales and/or customer service experience
  • Ability to learn and perform basic vehicle service tasks
  • Ability to communicate clearly and professionally
  • Ability to work a flexible retail schedule including weekends, evenings
  • Valid drivers license

Benefits
We offer a competitive salary, weekly pay, performance bonuses, group health insurance, 401(k) company program, paid time off, paid holidays, and a clean and modern environment. We also have a great company culture and team outings.

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