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Legal Support Specialist for Community Services

2 months ago

San Francisco, California, United States Open Door Legal Full time

Legal Support Specialist for Community Services

Full-time, Exempt

Hybrid (four days in office)


About Us:

At Open Door Legal, we are committed to transforming the landscape of civil legal representation. Our mission is to dismantle the barriers that prevent individuals from accessing justice, as we believe that addressing poverty and legal inequities are interconnected challenges. Our organization is a trailblazer in providing universal access to legal aid, aiming to empower communities and ensure that the law is accessible to everyone.

Position Overview:

We are seeking a dedicated Legal Support Specialist to enhance our direct legal services, ensuring that we fulfill our mission of offering free legal representation for all eligible civil legal matters. This role is crucial in supporting low-income individuals across various civil law domains, including consumer rights, family law, housing issues, and more.

The Legal Support Specialist will be an integral part of our Frontline Team, collaborating closely with a diverse group of professionals dedicated to client advocacy. Responsibilities will include administrative tasks, client engagement, and case management under the guidance of a Managing Frontline Attorney.

This position promises to be both challenging and fulfilling for those who are passionate about making a meaningful impact in the lives of others. We are looking for individuals who are adaptable, inquisitive, and possess strong problem-solving skills. A commitment to our organizational values—teamwork, resilience, compassion, and innovation—is essential.

Key Responsibilities:

  • Uphold our mission of providing free legal representation for all viable civil legal claims, aiming to alleviate poverty.
  • Develop a foundational understanding of the various legal areas we cover, enabling you to assist with emergency intakes and provide essential legal information.
  • Support the team with administrative and advocacy tasks, including individualized client case support and drafting correspondence.
  • Deliver high-quality, trauma-informed legal services while maintaining a focus on self-care.
  • Engage with clients from diverse backgrounds, demonstrating cultural sensitivity and awareness of the challenges they face in accessing legal services.
  • Be present in the office for four days a week to facilitate in-person client interactions and ensure effective service delivery.
  • Manage timely and accurate filings and assist with court-related tasks as needed.

Qualifications:

  • Minimum of an associate's degree or equivalent experience; a paralegal certificate is required for paralegal designation.
  • Ability to commute to the office regularly to meet team needs.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Proficiency in technology and cloud-based systems, including case management tools.
  • A genuine passion for working with low-income clients and an understanding of the trauma they may have experienced.
  • Demonstrated cultural humility and sensitivity to the barriers faced by low-income individuals in the justice system.
  • Must be authorized to work in the U.S. without sponsorship.
  • Embody our core values of teamwork, resilience, compassion, and innovation.

Preferred Qualifications:

  • Fluency in Spanish or Cantonese, with the ability to translate legal information.
  • Previous experience in a legal support role or client advocacy.
  • Familiarity with court procedures and experience working with vulnerable populations.
  • Experience in a high-volume legal aid environment.

Compensation and Benefits:

  • Competitive salary based on experience and qualifications.
  • Comprehensive medical, dental, and vision coverage.
  • Generous paid time off and flexible work hours.
  • Support for professional development and growth opportunities.
  • A collaborative and supportive organizational culture.

Open Door Legal is an Equal Opportunity employer, committed to diversity and inclusion in the workplace.