Patient Services Coordinator

1 week ago

Knoxville, Tennessee, United States ReVida Recovery Centers LLC Full time
Job Overview

Objective:

The main objective of the Patient Services Coordinator is to ensure the smooth operation of the office functions at ReVida Recovery Centers LLC. This includes managing incoming calls, confirming insurance details, obtaining necessary authorizations, scheduling appointments, and maintaining medical records in compliance with Federal, State, and County regulations, as well as the organization's established policies.

Key Responsibilities:

The Patient Services Coordinator will effectively assist patients throughout the check-in and check-out processes, addressing their needs promptly and efficiently. This role involves collaboration with the Office Manager to make informed decisions regarding unique patient circumstances. Responsibilities also include:

  • Collecting and accurately recording all payment and billing transactions, adhering to established payment methods and insurance protocols.
  • Maintaining a welcoming and professional atmosphere for patients, staff, and visitors.
  • Handling all incoming phone calls with professionalism and urgency.
  • Scheduling follow-up appointments for patients as required.
  • Submitting prior authorizations for treatment services as necessary.
  • Processing requests for medical records in accordance with HIPAA and confidentiality requirements.
  • Coordinating prescription deliveries as authorized by healthcare providers.
  • Ensuring the accuracy of medical records in line with state and federal guidelines.
  • Demonstrating proficiency in Microsoft Word and Excel for documentation and reporting.
  • Maintaining accuracy in credit card transactions and payment entries.
  • Organizing daily responsibilities and workflow effectively.
  • Establishing and maintaining professional boundaries with patients and colleagues.

Physical and Emotional Requirements:

  • The role requires a combination of sedentary and ambulatory work, with occasional physical exertion.
  • Must possess good hearing and communication skills, both verbal and written.
  • Ability to interact with a diverse patient population, including those who may be mentally or physically challenged.
  • Must demonstrate emotional stability and coping skills to manage various situations.
  • Awareness of workplace safety and compliance with established protocols is essential.

Qualifications:

  • Education: High School Diploma or equivalent.
  • Experience: Prior experience in a medical office setting is required, preferably in mental health or substance abuse. Proficiency in using computers and electronic health records is preferred.

Continuing Education:

Employees are expected to engage in ongoing education to enhance their skills and maintain required certifications as mandated by their state.

This job description outlines the essential functions of the role; however, management reserves the right to modify duties as necessary.

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