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Patient Registration Coordinator

2 months ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time
Position Overview:
As a Patient Registration Coordinator, you will play a vital role in the patient admission process, ensuring a seamless experience for individuals seeking medical services.

About Covenant Health:
Covenant Health is a leading healthcare provider dedicated to delivering exceptional patient care and innovative medical solutions. Our facilities are recognized for their commitment to quality and excellence in healthcare delivery.

Role Responsibilities:
  • Manage the centralized scheduling of outpatient diagnostic and surgical procedures.
  • Accurately collect and input essential financial and demographic information for all patients.
  • Ensure verification of insurance benefits and pre-certification requirements are met prior to patient appointments.
  • Follow up on urgent or unscheduled registrations to maintain consistency in the registration process.
  • Establish controls to ensure patients understand their financial responsibilities.

Key Duties:
  • Collect co-payments and deposits based on verified information, generating receipts for patients.
  • Maintain confidentiality of patient information at all times.
  • Recommend updates to policies and procedures to enhance efficiency and data integrity.
  • Notify financial counselors of potential self-pay or non-covered procedures.
  • Document all reservations to support departmental statistics and scheduling.

Qualifications:
  • High school diploma or GED; preference for candidates with a Bachelor's degree in a related field.
  • Minimum of one year of experience in a hospital or financial setting, or three years of customer service experience.
  • Strong knowledge of insurance plan requirements and patient registration processes.

Skills Required:
Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain a high level of accuracy in registration processes. Proficiency in various information systems related to patient registration and scheduling is essential.

We are committed to fostering a culture of excellence and continuous improvement in patient care.