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Patient Care Coordinator I

2 months ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

Position Overview:

Patient Care Coordinator I, Covenant Health

Full-time Position, Day Shift

Covenant Health is a leading healthcare organization in Tennessee, employing a diverse team of over 300 skilled physicians and healthcare providers across various specialties, including cardiology, endocrinology, gastroenterology, and more.

Role Summary:

The Patient Care Coordinator I plays a vital role in supporting the administrative functions of our medical practice. This position involves welcoming and assisting patients and visitors, ensuring a smooth and efficient clinic experience. Prior experience in a medical office setting is advantageous.

Key Responsibilities:

  • Adhere to established departmental policies, procedures, and safety standards.
  • Schedule patient appointments in accordance with established protocols, gathering necessary demographic and medical information.
  • Complete the patient registration process, including verifying insurance coverage and preparing necessary documentation.
  • Demonstrate knowledge of insurance plans and assist patients with inquiries.
  • Support the organization of medical records as needed.
  • Engage in professional development through educational opportunities and workshops.
  • Utilize effective communication techniques to enhance patient interactions.
  • Participate in meetings and committees as required.
  • Collaborate with patients, physicians, and healthcare team members to ensure comprehensive patient care.

Qualifications:

Education: A combination of formal education and relevant work experience is acceptable, with preference given to candidates holding a high school diploma or GED.

Experience: A minimum of one year in a customer service or medical office environment is preferred. Strong communication skills are essential.

Licensure: No specific licensure is required.