Senior Customer Success Manager
5 days ago
Iron Mountain is seeking a seasoned Senior Customer Success Manager to join our Professional Services team. As a key member of our customer-facing team, you will be responsible for driving customer success and growth through strategic account management, customer engagement, and digital transformation initiatives.
Key Responsibilities:- Develop and execute customer success strategies to drive adoption, retention, and expansion of our technology solutions.
- Build and maintain strong relationships with senior-level customers, understanding their business needs and goals.
- Collaborate with cross-functional teams to provide world-class customer support and enablement.
- Conduct regular customer engagement sessions to assess product functionality, best practices, and new product features.
- Drive customer growth through data analysis, identifying trends, patterns, and new opportunities.
- Responsible for timely, complete, and accurate input and management of customer activity to management.
- Proven experience in customer success, account management, and digital transformation initiatives.
- Strong analytical background, specifically focused on customer success performance metrics.
- Ability to communicate professionally to senior-level roles, both internal and external.
- Minimum of four-year college degree.
Iron Mountain is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status, or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Reasonably expected salary range: $76,900.00 - $102,500.00
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