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Customer Success Manager

2 months ago

Columbus, Ohio, United States Global Payments Full time
About This Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager. In this role, you will be responsible for planning and overseeing enterprise-level support and service activities for our company's products and services.

Key Responsibilities
  • Develop and maintain long-term relationships with clients, ensuring a deep understanding of their business and product installations.
  • Identify service needs, plan service delivery, and drive the use of proactive service and support mechanisms to reduce client downtime and support costs.
  • Act as a single point of contact for clients, coordinating the resolution of service incidents and escalating technical issues as needed.
  • Collaborate with sales and support teams to identify opportunities for expanded support business and drive revenue growth.
  • Develop and implement account plans and contact plans to ensure alignment with client business strategies.
  • Manage sales support resources and work with internal stakeholders to create and deliver propositions that meet client needs.
  • Stay up-to-date with industry trends, regulations, and competitive products to identify and target sales opportunities.
Requirements
  • Bachelor's degree in a relevant field, such as finance, marketing, or business.
  • Minimum 8 years of relevant experience in client-facing roles and/or the financial industry.
  • Ability to work in our Columbus, Georgia office twice per week.
What We Offer

As a Customer Success Manager at Global Payments, you will have the opportunity to work with a dynamic team and make a meaningful impact on our clients' businesses. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply.