Current jobs related to Customer Success Professional - Columbus, Ohio - Wolters Kluwer

  • Customer Success Liaison

    1 month ago

    Columbus, Ohio, United States Wolters Kluwer N.V. Full time

    Deliver Exceptional Customer ServiceWe are seeking a highly skilled Customer Success Associate to join our team at Wolters Kluwer N.V. As a key member of our customer-facing team, you will be responsible for providing prompt and professional service to our clients through verbal and written communications.Key Responsibilities:Provide consultative customer...

  • Customer Success Team Lead

    2 weeks ago

    Columbus, Ohio, United States NextChapter Full time

    We are seeking a seasoned Customer Success Team Lead to oversee our Customer Success Team and drive customer satisfaction. As a key member of our team, you will be responsible for fostering long-term relationships with our customers, handling inbound requests, and proactively monitoring customer health and engagement.A Day in the Life of a Customer Success...

  • Customer Success Manager

    4 weeks ago

    Columbus, Ohio, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Insight Global. As a key member of our sales team, you will be responsible for managing a portfolio of large accounts in the industrial solutions industry.Key ResponsibilitiesBuild and maintain strong relationships with customers to drive customer satisfaction and...

  • Customer Success Manager

    3 weeks ago

    Columbus, Ohio, United States BlastOne Full time

    Job OverviewBlastOne is a leading global supplier of Abrasive Blasting and Painting Equipment and Facilities to a wide range of industries. We are seeking a highly skilled Customer Success Manager to join our dynamic and fast-paced team.The ideal candidate will have a strong background in industrial equipment sales or service, with a proven track record of...

  • Store Manager

    4 weeks ago

    Columbus, Ohio, United States Serv-U-Success Full time

    Job Title: Store Manager In-TrainingJob Summary:We are seeking a highly motivated and experienced Store Manager In-Training to join our team at Serv-U-Success. As a Store Manager In-Training, you will be responsible for managing and coaching store teams, sourcing and hiring capable Assistant Store Managers and Store Representatives, maintaining data...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States PFS - Professional Financial Services Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at PFS - Professional Financial Services. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide outstanding customer...

  • Learning Support Professional

    2 weeks ago

    Columbus, Ohio, United States The Ohio State University Full time

    Opportunity Overview: We invite you to join The Ohio State University's team as a Learning Support Professional in Student Athlete Success. This role is designed to provide a supportive learning environment for student-athletes balancing academics and athletic training. Estimated Salary: $73,000 - $93,000 per year, depending on qualifications and...

  • Collision Repair Professional

    2 weeks ago

    Columbus, Ohio, United States The Boyd Group Full time

    About Gerber Collision & GlassGerber Collision & Glass has been a leading provider of collision repair services for over 80 years, with a commitment to delivering exceptional customer experiences and being the best in the industry.Job SummaryWe are seeking a highly skilled Collision Repair Professional to join our team at Gerber Collision & Glass. As a key...

  • Residential Student Success Coordinator

    4 weeks ago

    Columbus, Ohio, United States Bowling Green Full time

    Job SummaryThe Coordinator of Residential Student Success is a key member of the Division of Student Engagement and Success, responsible for leading residential student success initiatives and outreach efforts. This role requires collaboration with various units across campus to develop and implement programs that support residential students' academic...

  • Residential Student Success Coordinator

    4 weeks ago

    Columbus, Ohio, United States Bowling Green Full time

    Job SummaryThe Coordinator of Residential Student Success provides leadership for residential student success initiatives and outreach. This position will collaborate with units within the Division of Student Engagement and Success and various units across campus to lead initiatives and outreach efforts focused on supporting residential students.Key...

  • Sales Professional

    4 weeks ago

    Columbus, Ohio, United States City Wide Facility Solutions Full time

    Unlock Your Sales PotentialCity Wide Facility Solutions is seeking a highly motivated and results-driven Sales Executive to join our team. As a key member of our sales team, you will be responsible for driving new business development and expanding our customer base.Key Responsibilities:Identify and qualify potential clients through aggressive prospecting...

  • Professional Mover

    4 weeks ago

    Columbus, Ohio, United States Pink Zebra Moving of Columbus, GA Full time

    Job Summary:We are seeking a highly motivated and service-oriented Professional Mover to join our team at Pink Zebra Moving of Columbus, GA. As a key member of our team, you will be responsible for providing top-level moving services to our customers, ensuring a seamless and stress-free experience. Key Responsibilities: Provide exceptional customer service...

  • Sales Assistant

    3 weeks ago

    Columbus, Ohio, United States Swipe Say Easy Full time

    Role OverviewWe are seeking a highly organized and detail-oriented Sales Assistant to support our sales team at Swipe Say Easy. As a Sales Assistant, you will play a critical role in helping us achieve our company objectives.Key ResponsibilitiesProvide administrative support to the sales team, including preparing sales reports, presentations, and marketing...

  • Customer Support Representative

    4 weeks ago

    Columbus, Ohio, United States Swipe Say Easy Full time

    Customer Support SpecialistSwipe Say Easy is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.Key Responsibilities:Respond to customer inquiries and technical issues in a timely and...

  • Automotive Sales Professional

    4 weeks ago

    Columbus, Ohio, United States Automotive Dealership Full time

    Job OpportunitySales Representative / Automotive Sales ProfessionalAre you a motivated sales professional looking for a new challenge? Fletcher Chrysler Dodge Jeep Ram is seeking enthusiastic Automotive Sales Representatives to join our dynamic team. If you're driven by success and eager to grow, this is the perfect opportunity.Why Choose Us?· High earning...

  • Sales Professional

    4 weeks ago

    Columbus, Ohio, United States F.E. Moran Group of Companies Full time

    About the Role:We are seeking an experienced Sales Executive to join our team at F.E. Moran Group of Companies. As a successful Sales Executive, you will be responsible for building and maintaining relationships with customers, identifying new business opportunities, and developing innovative sales plans to meet sales targets.Key Responsibilities:Network and...

  • Sales Professional

    3 weeks ago

    Columbus, Ohio, United States Seamless Full time

    Job OverviewSeamless is seeking a highly motivated Sales Professional to join our growing outbound sales team. This role will report directly to a Director of Outbound Sales and will be responsible for pitching the value of our product to sales leaders, business owners, and high-level decision makers across various industries.The ideal candidate will have a...

  • Insurance Sales Professional

    4 weeks ago

    Columbus, Ohio, United States Chris Jones State Farm Full time

    Unlock Your Potential as a State Farm AgentAre you a driven individual looking to take control of your career and financial future? We're seeking entrepreneurial individuals to join our team as State Farm agents, where you'll have the opportunity to build a successful business and achieve financial independence.Key Responsibilities:Develop and execute a...

  • Medical Aesthetics Professional

    4 weeks ago

    Columbus, Ohio, United States Juvly Full time

    Join Our Team of Medical Aesthetics ProfessionalsJuvly Aesthetics is seeking a talented and passionate Physician Assistant or Nurse Practitioner to join our team in Medical Aesthetics and Wellness.We are looking for a motivated and dedicated team player who will work hard to ensure that our customers have an exceptional experience every step of the way. Our...

  • Customer Marketing Expert

    3 weeks ago

    Columbus, Ohio, United States Facilities Management Express Full time

    Job DescriptionFacilities Management Express is seeking a highly motivated and collaborative Customer Marketing Specialist to join our growing marketing team. In this role, you will be instrumental in driving customer engagement and increasing product adoption through targeted upsell and marketing campaigns. You will be responsible for crafting engaging...

Customer Success Professional

2 months ago

Columbus, Ohio, United States Wolters Kluwer Full time
Customer Success Associate

We are seeking a skilled Customer Success Associate to join our team at Wolters Kluwer. As a global leader in professional information services, we help professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare make critical decisions to succeed in their careers.

Key Responsibilities:

  • Deliver exceptional customer service through verbal and written communications, ensuring prompt and professional responses to customer inquiries.
  • Provide consultative customer service, helping customers determine their goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
  • Manage the full-life cycle of the order process, identifying cross-selling opportunities to promote additional offerings that meet customer needs.
  • Organize and prioritize case volumes of requests using SalesForce and other internal systems to ensure timely and accurate responses to customers.
  • Develop and maintain positive working relationships with customers and other key partners.
  • Strive to become a subject matter expert in the department, company, and industry, maintaining an aptitude for learning.

Qualifications:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience.
  • Strongly preferred minimum of one year of business-to-business (B2B) client/customer service experience, preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry.

Preferred Knowledge, Skills, or Abilities:

  • Strong organizational, time management, prioritization, and decision-making skills.
  • Ability to absorb product knowledge quickly and process information to apply to customer needs.
  • Ability to make sound business decisions and exercise discretion and judgment.
  • Experience generating add-on sales revenue preferred.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.

At Wolters Kluwer, we are committed to creating a diverse and inclusive work environment that fosters growth, innovation, and success. We believe that our employees are our greatest asset and are dedicated to providing them with the tools, resources, and support they need to excel in their careers.

We are an Equal Opportunity / Affirmative Action employer and welcome applications from qualified candidates of all backgrounds.