Customer Success Manager

3 days ago


Columbus, Ohio, United States Insight Global Full time
Job Description

A Customer Success Manager is responsible for driving customer satisfaction, successful product use, and retention in a set of large accounts.

As the primary point of contact, you will understand customer success criteria, address questions, resolve issues, and serve as a trusted advisor to each customer.

Key responsibilities include:

  • Building strong, long-term relationships with customers through constant communication and efficient issue resolution.
  • Working closely with Sales, Support, Billing, and technical teams to ensure an exceptional customer experience.
  • Maintaining a revenue base by managing account retention and renewal.
  • Driving increased revenue through increased product adoption and usage.
  • Becoming an expert in blasting processes and equipment, and educating customers on their use and benefits.
  • Conducting regular customer success reports to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.

Requirements:

  • 5+ years of professional experience.
  • 3+ years in a similar role as customer success manager or senior customer support role.
  • Industry experience in Industrial Solutions, Operations, Maintenance, Manufacturing, etc.
  • Experience working with equipment sales or similar industries.
  • Experience with scheduling, tracking parts, orders, and providing updates to customers.
  • Ability to travel up to 50% of the time.

About Insight Global:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.



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