Client Relationship Specialist

2 months ago


San Diego, California, United States axosbank Full time
About the Role

The Business Banking Relationship Manager is a key position at Axos Bank, responsible for managing and growing a portfolio of business banking clients. This role involves developing strong relationships with business owners, understanding their financial needs, and providing tailored banking solutions.

Key Responsibilities:
  • Client Acquisition and Retention: Grow and manage a portfolio of small business deposit accounts, build and maintain strong relationships with existing and prospective business banking clients, and act as the primary point of contact for the small business owner.
  • Business Development: Generate new business by calling on customer requests for information, setting phone appointments, making outbound calls, opening new accounts, following up on funding for new accounts, and cross-selling other bank products.
  • Customer Service: Retain existing business by handling rate negotiations and addressing customer needs to add value, handle incoming phone calls, and service existing customers.
  • Team Collaboration: Work with others on the Small Business Team to ensure fast and efficient processing of accounts.
  • Risk Management: Manage risk and ensure compliance with BSA/AML regulations to drive quality for new and/or existing relationships.
  • Performance Metrics: Responsible for meeting individual assigned sales goals for deposits, fee income, and customer service satisfaction.
Requirements:
  • Education: Bachelor's degree
  • Experience: 2+ years' experience in banking, specifically in small business banking
Benefits:
  • Medical, Dental, Vision, and Life Insurance
  • Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
  • HSA or FSA account and other voluntary benefits
  • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
  • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
About Axos Bank

Born digital-first, Axos Bank delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol 'AX' (NYSE: AX).

Learn more about working at Axos Bank.

Pre-Employment Requirements:
  • Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana.
Equal Employment Opportunity:

Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.



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