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Client Support Specialist III
1 month ago
At Coastal Payroll, we're dedicated to delivering exceptional human capital management services to our clients. As a leading provider of payroll solutions, we've grown a team that genuinely cares about our clients' success.
We promote a fast-paced, fun, and creative work environment that fosters growth and development. Our award-winning team is committed to making a positive impact on the lives of our clients.
Job SummaryWe're seeking a highly skilled Client Support Specialist III to join our dynamic Client Support team. As a key member of our team, you'll play a crucial role in delivering exceptional customer service and ensuring seamless payroll processing for our valued clients.
Key Responsibilities- Manage a designated portfolio of clients, providing comprehensive support, training, and issue resolution.
- Assist clients with benefit renewal builds, working with brokers and client contacts to obtain all necessary benefit data.
- Upload employee data and enroll employees in benefit plans, ensuring clients have all necessary data in payroll platform for proper ACA reporting.
- Train clients on open enrollment function, benefit administration, and troubleshoot benefit discrepancies.
- Help clients analyze payroll reports and develop reporting to meet business needs.
- Resolve incoming calls and support cases, delivering top-notch customer service with every interaction.
- Proven knowledge and/or experience in customer service and operations within benefits, ACA, payroll, and human resources functions.
- Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
- Proficiency in Microsoft Office products (Excel, Word, Outlook).
- Ability to work in a fast-paced environment.
- Strong verbal and written skills, with a keen eye for detail and accuracy.
- Solid math and analytical skills to effectively support clients.
- A BS/BA degree or equivalent work experience.
- Paid time off - vacation, sick, holidays.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- AFLAC insurance enrollment.
- Work from home options.
- Employee referral bonus program.
- Incredible Culture.
Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
