Veterinary Hospital Client Service Representative

5 days ago


San Diego, California, United States Ethos Veterinary Health Full time
About the Role:

The Client Care Specialist will provide exceptional customer service to our clients, ensuring a positive experience at our veterinary hospital. This role involves preparing and reviewing documents, educating clients on hospital services, and processing appointments and payments accurately.

Responsibilities:
  • Welcome clients in a friendly and compassionate manner
  • Prepare and review documents and medical records accurately
  • Educate clients on hospital services and practices
  • Process appointments, emergencies, and client requests
  • Process admissions and discharges accurately
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files
  • Assist with other administrative duties as required
About You:
  • 1 year of customer service experience
  • Excellent interpersonal skills and ability to develop positive working relationships
  • Proven effective communication and multitasking skills
  • Ability to recognize and seek guidance in client-related cases
Benefits:
  • Competitive compensation based on experience and skill level
  • Full-time benefits, including pet insurance, health, dental, vision, disability, and life insurance
  • Flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance

Ethos Veterinary Health is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.



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