Area Director

2 weeks ago


Charlotte, North Carolina, United States Bojangles' Full time
About the Role

The Area Director - Restaurant Operations is a key leadership position at Bojangles', responsible for overseeing the operations of multiple restaurants and driving business growth. This role requires a strong leader who can motivate and develop their team to achieve exceptional results.

Key Responsibilities
  • Restaurant Operations Management
    • Oversee the day-to-day operations of multiple restaurants, ensuring compliance with company standards and policies.
    • Develop and implement strategies to improve restaurant performance, including sales growth, customer satisfaction, and employee engagement.
  • Team Leadership
    • Recruit, train, and develop high-performing teams to drive business results.
    • Coach and mentor General Managers and other leaders to achieve their full potential.
  • Financial Management
    • Manage restaurant budgets, forecasting, and financial reporting to ensure accurate and timely financial information.
    • Develop and implement cost-saving initiatives to improve profitability.
  • Customer Experience
    • Ensure exceptional customer service and quality products across all restaurants.
    • Develop and implement customer loyalty programs to drive repeat business.
  • Compliance and Risk Management
    • Ensure compliance with all regulatory requirements, including food safety, labor laws, and employment practices.
    • Identify and mitigate risks to the business, including operational, financial, and reputational risks.
Requirements
  • 7-8 years of prior management experience, with 3-4 years of multi-unit experience.
  • Ability to work 50+ hours per week.
  • Previous experience recruiting, hiring, training, and developing individuals and teams.
  • 18 years or older.
  • Able to read, write, and speak English.
  • Must possess a valid driver's license.
Preferred Qualifications
  • BA Degree in Marketing, Business, or related field.
  • Microsoft Excel, PowerPoint, Word, Teams, and Outlook intermediate or above proficiency.
  • Preferred experience using Labor Systems, Human Resources Systems, Learning Management Systems, Applicant Tracking System, and other restaurant-specific systems.

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