Area Maintenance Supervisor

4 weeks ago

Charlotte, North Carolina, United States NHE, Inc. Full time
Job Description

As a key member of the NHE, Inc. team, the Area Maintenance Supervisor plays a vital role in ensuring the smooth operation of our apartment communities. This position is responsible for overseeing and coordinating the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance, and construction or rehabilitation projects for a defined area of apartment communities.

The ideal candidate will possess a strong background in multi-site property maintenance, with experience in supervising maintenance staff and coordinating maintenance activities. They will be responsible for assisting in maintenance operations related to the portfolio of NHE managed communities, including staff recruitment and retention, staff training, negotiations with vendors and suppliers, and maintaining excellent customer service to all residents and third parties.

The Area Maintenance Supervisor will be responsible for helping maintain an adequate inventory of supplies for repairs and monthly maintenance budget monitoring. They will also be required to work a varied schedule, including weekends and some holidays as required, and frequent travel between communities.

Key Responsibilities
  • Under the direction of the Senior Management Team, performs maintenance activities for apartment community along with other maintenance staff.
  • Works with the Traveling Maintenance Supervisors, Maintenance Supervisors, Maintenance and Community Managers (i.e., walking apartments, move-in/move-out reports, etc.).
  • Makes sure that employees have all the instructions necessary to complete assignment properly.
  • Assists in maintaining the exterior grounds and curb appeal of their region's properties.
  • Performs maintenance repairs related to electrical, plumbing, HVAC, pools, appliances, and drywall.
  • Identifies and corrects hazardous community conditions.
  • Coordinates warranty work orders with Vendors.
  • Walks all vacant units to determine make-ready needs and/or to confirm general condition and status is acceptable. Coordinates efforts with Community Manager to make schedule and assignments. If major appliances or carpets need replacing.
  • Provides initial and ongoing training for all new employees in their region.
  • Inspects properties when on site to look for needed maintenance and liability hazards and reports to Community Manager and Regional Property Manager.
  • Completes a total property inspection report every six months using the company-provided form.
  • Repairs hazards or assigns completion of these tasks to the Maintenance Staff.
  • Coordinates, schedules, and documents preventive maintenance on equipment and apartments.
  • Orders supplies while managing maintenance budget.
  • Works with Community Manager and uses input from maintenance staff to determine supplies and equipment needs.
  • Must get approval from Community Manager prior to placing orders for expenditures and unbudgeted items.
  • Assists with on-call rotation.
  • Attendance is an essential job function.
  • Assists with hazardous weather problems, fires, floods, freezes, etc.
  • Attends and participates in industry and NHE's training programs as required.
  • Supervises and manages schedule for Traveling Maintenance Supervisors assigned to your team.
  • Collaborates with Director of Maintenance, SVP, Vice Presidents of business units, and Area Management Team to ensure appropriate levels of customer service and satisfaction are maintained throughout assigned portfolios.
  • Reviews and approves time for your traveling maintenance team.
  • Ensures direct reports complete Grace Hill and KnowB4 training as required.
  • Reviews and oversees credit card reconciliation for traveling maintenance team.
  • Oversees major capital projects and handles reviewing bids and scope of work.
  • Establishes new credit accounts with suppliers for new properties as well as existing assets.
  • Supports and trains traveling maintenance supervisors as well as other onsite maintenance.
  • Has strong knowledge and understanding of NSPIRE inspections and participates in preparing for those physical inspections.
  • Plans, schedules, and implements maintenance team training for your assigned team.
  • Has strong troubleshooting skills to reduce the need to hire outside vendors.
  • Assists in the recruiting, hiring, and evaluation of employees responsible for vendor monitoring and quality control.
  • Performs the tasks of subordinate associates as needed.
  • Performs any and all other duties as requested or assigned by your supervisor/manager.

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