Client Care Specialist
2 weeks ago
Hollister Incorporated is a prominent provider in the healthcare sector, specializing in a comprehensive range of medical supplies and services. Our organization is dedicated to delivering exceptional products and personalized healthcare solutions.
Location: Remote/Hybrid
Department: Customer Service
Work Schedule: Hybrid work model available
Hours: Standard business hours
Key Responsibilities:
We are looking for a committed and customer-oriented individual to fill the role of Customer Service Representative within our dynamic call center environment. This position is vital to our mission of ensuring positive customer interactions by effectively addressing inquiries, resolving issues, and delivering outstanding service via phone. Our clients depend on our support to enhance their quality of life, making empathy and understanding essential attributes for this role.
Customer Interaction:
- Manage incoming and outgoing customer communications with professionalism and respect.
- Provide precise information regarding our offerings, services, and company policies.
- Resolve customer issues promptly and efficiently.
- Engage with customers empathetically to fully understand their needs.
- Deliver clear and concise information about products, services, and procedures.
- Maintain accurate records of all customer interactions.
- Keep updated on the company's product lines, services, and current promotions.
- Continuously enhance knowledge of industry trends and customer service best practices.
- Follow established quality guidelines in all customer interactions.
- Participate in training sessions to improve skills and knowledge.
- High school diploma or equivalent required.
- Ability to pass a drug and background screening.
- Basic computer proficiency; experience with relevant software is a plus.
- Two or more years of experience in a call center setting.
- Prior experience in customer service or a related field.
- Familiarity with durable medical equipment or healthcare services.
- Understanding of insurance regulations and compliance, including HIPAA and data privacy.
- Comprehensive Medical, Dental, and Vision Insurance Plans
- 401(k) Retirement Plan
- Paid Time Off and Holidays
- Employee Assistance Program
- Employee Discounts
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Accessibility Statement:
Hollister Incorporated is committed to ensuring accessibility for all users. If you require assistance with the application process, please reach out to our HR department for support.
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