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Client Relations Specialist
2 months ago
Hollister Incorporated is a prominent provider in the healthcare sector, specializing in a comprehensive range of medical supplies and services. Our organization is dedicated to delivering exceptional products and personalized healthcare solutions.
Location: Remote
Department: Customer Service
Work Arrangement: Hybrid
Hours: 11:30am-8pm EST
Key Responsibilities:
We are looking for a committed and customer-oriented individual to become a vital part of our dynamic team as a Customer Service Representative in our busy call center. Your role will be essential in ensuring a positive experience for our clients by addressing inquiries, resolving issues, and providing outstanding service over the phone. Empathy and compassion are crucial as our clients depend on our services for their well-being.
Customer Support:
- Manage incoming and outgoing customer communications with professionalism and respect.
- Offer precise information regarding our products, services, and policies.
- Effectively address and resolve customer issues in a timely manner.
- Engage with customers empathetically to understand their needs.
- Deliver clear and concise information regarding products, services, and processes.
- Maintain accurate records of all customer interactions.
- Stay updated on the company's offerings and promotions.
- Continuously enhance knowledge of industry trends and customer service best practices.
- Follow established quality standards in all customer interactions.
- Participate in training sessions to improve skills and knowledge.
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic proficiency with computer systems; experience with Brightree is a plus.
- 2+ years of experience in a call center environment.
- Previous customer service experience or related field.
- Experience in Durable Medical Equipment (DME) or healthcare.
- Familiarity with insurance regulations, including HIPAA and Personal Identifiable Information.
- Comprehensive Medical, Dental, and Vision Insurance Plans
- 401k Retirement Plan
- Paid Time Off and Holidays
- Employee Assistance Program
- Employee Discounts
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Accessibility Statement:
Hollister Incorporated is committed to ensuring accessibility for all users. If you require assistance with the application process, please contact our HR Department for accommodation requests.